Assistant Medical Receptionist Supervisor

Buffalo Medical Group is seeking full-time Assistant Medical Reception Supervisor to oversee the day-to-day responsibilities and staff for medical reception at our Williamsville and Lockport sites.

As a working supervisor this position also involves checking in patients, updating patient demographics, insurance information, and collecting patient copays.

PRIMARY RESPONSIBILITIES:

* Assists in screening, interviewing and hires for patient representative candidates

• Performs employee evaluations such as yearly reviews, ninety-day reviews and any needed disciplinary actions
• Routinely meets with Reception Supervisor to provide department updates, recommended changes, and discuss staffing issues
• Develops, maintains, and implements a training program for BMG receptionists
• Performs mandatory Epic computer training for new representatives
• Assists in Epic upgrades along with testing new functionality along with Applications and the Revenue Analysts
• Works on optimizing the functions and workflows within the reception process for efficiency
• Responsible for continuing education for all BMG receptionists at main and satellite locations
• Performs office assessments at our satellite locations to assure standard workflows are followed
• Works closely with the CBO to guarantee that accurate information and co-pays are obtained from the patient at the time of registration
• Serves as a liaison between clinical staff or providers and reception
• Manage situations and report up to Supervisor or Director any trends needing attention
• Manages the staff’s timecards and vacation requests in ADP
• Creates the staffing schedule within the coordinator rotation
• Manages Epic workqueue volumes to ensure they are worked timely
• Is involved in the monthly rotation of managing call-ins with the coordinators
• Trains reception staff on all new insurance products
• May travel to various sites including varying hours.
• Reviews monthly statistics and denial reports for continuing education opportunities within Reception
• Reviews patient volume reports to assess staffing needs proactively
• Assures the rotation functions of the Coordinators are scheduled and performed, such as call-in rotation, opening procedures, cash drawer management
• Provides reception coverage when necessary
• Attends management development classes and Supervisor Meetings
• Complies with BMG Corporate Compliance Policy and HIPAA regulations
• Will participate in worksite safety training programs.
• Will comply with all Group policies and procedures including mandatory annual in-services.
• Other tasks as assigned/required.

EDUCATION and/or EXPERIENCE:

Minimum of 5 years experience in a medical office; 4 year degree preferred; or equivalent combination of education and related experience. Strong knowledge of EPIC, Microsoft Word and Excel. Demonstrated progressive responsibility, served in a leadership role, or past supervisory experience preferred.

Join our team to make a difference in the lives of our patients while enjoying a rewarding career in healthcare!

Job Type: Full-time

Pay: $60,405.80 - $83,011.50 per year

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Free parking
• Gym membership
• Health insurance
• Health savings account
• Life insurance
• Paid orientation
• Paid sick time
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 5x8
• Day shift
• Monday to Friday

Application Question(s):

• This position requires travel to different Williamsville sites and the Lockport location. Are you willing to travel as part of this position?

Education:

• Associate (Required)

Experience:

• interviewing, onboarding, evaluating, training staff: 2 years (Required)
• checking medical patient in: 5 years (Required)
• Excel to include analysis and reporting skills: 3 years (Required)

Work Location: In person

Salary : $60,406 - $83,012