What are the responsibilities and job description for the Guest Experience Agent position at Buff City Soap Franchising LLC?
At Buff City Soap, we’re on a mission to create delightfully clean products made with real ingredients you can pronounce. We believe every guest interaction is an opportunity to spread joy, and we’re looking for a Guest Experience Agent to help us do just that!
What You’ll Do
As the first point of contact for our guests online, you’ll play a key role in ensuring every interaction reflects the Buff City Soap brand. You’ll answer questions, resolve concerns, and deliver service that leaves guests smiling.
Be the friendly, knowledgeable voice of Buff City Soap across digital channels
Help guests with product, promotion, and service questions
Process orders, exchanges, and reships with care and accuracy
Solve problems quickly—or escalate when needed—to keep guests happy
Look for opportunities to “surprise and delight” our guests
Collaborate with your teammates to create a consistent, joyful guest experience
Represent our brand values with professionalism in every interaction
What We’re Looking For
High School Diploma or GED required
1–5 years of guest service or customer support experience
Exceptional communication skills—both written and interpersonal
Ability to juggle multiple systems and tasks while staying organized
Strong attention to detail and a service-first mindset
Perks & Benefits
Opportunity to be part of a growing brand with a passionate community
Employee discounts on Buff City Soap products
Collaborative, fun, and supportive team culture
Physical Requirements: This role involves prolonged periods of sitting at a desk and working on a computer.