What are the responsibilities and job description for the Counter Rental Agent position at Budget Car and Truck Rental of Utah?
Description
We are seeking a friendly, dependable, and customer-focused Counter Rental Agent to join our team. In this role, you will assist customers with vehicle rentals, answer questions, process reservations, and provide exceptional customer service in a fast-paced environment.
The ideal candidate is organized, professional, and comfortable working with customers face-to-face while handling administrative and sales responsibilities.
What You’ll Do
We are seeking a friendly, dependable, and customer-focused Counter Rental Agent to join our team. In this role, you will assist customers with vehicle rentals, answer questions, process reservations, and provide exceptional customer service in a fast-paced environment.
The ideal candidate is organized, professional, and comfortable working with customers face-to-face while handling administrative and sales responsibilities.
What You’ll Do
- Process vehicle rental reservations, contracts, and payments
- Explain rental policies, rates, insurance options, and vehicle features
- Verify customer identification and driver eligibility
- Coordinate vehicle availability with the operations team
- Upsell additional products and services when appropriate
- Inspect vehicles before and after rentals for damage or cleanliness
- Maintain accurate records and complete daily paperwork
- Resolve customer concerns in a professional manner
- Hourly pay plus incentive opportunities.
- Advancement potential in a growing company.
- Health, dental, and vision benefits for eligible employees.
- Paid time off.
- Paid vacation hours.
- Paid holidays.
- 401K retirement benefits with company match.
- Build your skillset.
- High school diploma or equivalent required.
- Valid driver’s license with clean driving record (no more than 2 incidents/accidents in last 3 years). If under 21 must have a clean driving record.
- Must be 18 years of age and legally authorized to work in the United States.
- Hiring is contingent on passing a complete background check and drug screen.
- Ability to work independently with minimal supervision.
- Ability to handle stressful situations calmly and efficiently.
- Friendly, professional attitude with strong communication skills.
- Prior sales or customer service experience preferred (training available).
- Ability to multitask and stay organized in a fast-moving airport setting.