What are the responsibilities and job description for the Social Media Marketing Specialist position at Buckeye Global?
Job Title: Social Media Coordinator/ (Digital Beauty Advisor)
Job Location: New Yor, NY 10001 (Hybrid/Remote)
Job Duration: 6 Months - Contract
Duration: one year minimum with opportunity to extend to full 2-year tenure
Job Description:
- Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (TikTok, Facebook, Instagram, Twitter)
- Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices
- Follow Brand and Care provided social FAQ documents for launches and key social moments
- Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer
- Recognizes and recommends new ways to influence consumers in their purchase decision
- Alert critical customer complaints to internal Care and Brand teams and assist with problem solving
- Provide social content and engagement recommendations based on consumer feedback and trends
- Stay up to date on new social media platforms, tools and best practices
- Live in the social ecosystem, stay on top of emerging trends in the landscape
Responsiveness
- Maintain 100% Reply Rate and established Response Time goals across social channels
- Maintain consumer satisfaction and sentiment scores as established by the group
- Monitor personal social KPI’s using Sprinklr
- Offers schedule flexibility to support the needs of the business which included weekends
- Meets established quality standards in all contacts across all channels
- Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.
Job Qualifications
- Bachelor’s Degree
- 1-2 years’ social media engagement experience
- Customer Service experience desired
- Customer obsessed mindset
- Knowledge and experience with major social media platforms required
- Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team
- Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends
- Report back to internal team to funnel insights into product / experience / content creation strategy
- High level of organization, attention to detail and positive attitude
- Interest in beauty, fashion and/or lifestyle brands
- Exceptional writing skills
- Excellent problem-solving ability
- Proficient in Microsoft applications including PowerPoint, Word and Excel.
Pay: $25.00 - $28.00 per hour
Expected hours: 40.0 per week
Education:
- Bachelor's (Required)
Experience:
- Social media management/Digital Marketing/ Beauty Advisor: 4 years (Required)
- TikTok/Instagram/Facebook/Twitter: 4 years (Required)
- Sprinklr : 3 years (Required)
Ability to Commute:
- New York, NY 10001 (Required)
Work Location: Hybrid remote in New York, NY 10001
Salary : $25 - $28