What are the responsibilities and job description for the Hospital Telephone Operator position at Buckeye Global?
Job Description:Telephone Operations:-Operate Amcom PC operator workstation to receive, direct, and place internal and external calls according to policy.-Initiate page calls on the computer system, radio long range, and aural page systems.Performance Expectations:-Provide quality telephone operator coverage utilizing all the features of the AMCOM Call Center application.-Provide page support in a timely and accurate manner.Page System Support:-Operate radio page system according to FCC regulations.-Program Zetron paging system changes as necessary.-Assist in maintaining record of local calls and air call paging.Performance Expectations:-Provide quality customer service for page system users.-Assist with Zetron testing, pager configuration/troubleshooting, and database updating, as needed.Emergency Support:-Perform all duties for medical and surgical emergencies in conformity with emergency policies and procedures.-Respond to all emergency calls such as: Medical Emergency, Fire (manually count bells), Bomb Threats, and other disasters.-Follow procedures as documented in departmental procedures and follow up on all calls.-Document all emergencies for reporting to the Emergency Preparedness Committee.Performance Expectations:-Provide emergency response and notification services following documented notification procedures, including following escalation processes as required.-Follow all required documentation and notification instructions.On Call Schedule Maintenance:-Receive on call schedules from departments and enter into the computerized Amcom system for use by evening, night, and weekend staff.-This information will also be transferred to the website to be used by all employees.
Salary : $25 - $28