What are the responsibilities and job description for the Switchboard (Console) Operator position at St. John's Riverside Hospital?
Overview
St. John's Riverside Hospital is a leader in providing the highest quality, compassionate health care utilizing the latest, state-of-the-art medical technology. Serving the Westchester community from Yonkers to the river town communities of Hastings-on-Hudson, Ardsley, Dobbs Ferry and Irvington, St. John's Riverside has been and continues to be a unique and comprehensive network of medical professionals dedicated to a tradition of service that spans generations.
St. John’s has been an integral part of the community since the 1890's and its’ commitment to provide the community with the most advanced medical services available continues to be the hospitals’ vision, mission and value. St. John's Riverside Hospital built itself around an early foundation of nursing and community service. In 1894, the Cochran School of Nursing, the oldest hospital-based school of nursing in the metropolitan area, was founded, thus making the St. John's Nursing Staff more than just the backbone of the hospital, but the heart and soul. St. John’s dedicated nurses give superior attention to those who need it most with a strong emphasis on patient and family-focused nursing care.
St. John’s Riverside Hospital staff is committed to making life better for all patients. The hospital continues to elevate the services provided with the goal of increasing the quality of life for all who entrust St. John's Riverside Hospital to their care.
Personalized care together with advanced technology is what it means to be Community Strong
Responsibilities
Under the leadership and direction of the Communications Supervisor. Operators receive internal and external telephone calls while stationed at the hospital communications center. They are responsible for receiving, directing, and forwarding calls to the appropriate patient room, department, or person. Console operators are responsible for assisting patients, physicians, employees, volunteers, and visitors with their telecommunication needs. Operators are trained and assigned to the telecommunications center utilizing equipment and computers as provided.
Qualifications
Must have excellent verbal communication skills. Must have good writing skills. Must be able to speak English and Spanish with appropriate volume and clarity. Experience with switchboard console operations required. Computer experience required. Must remain calm during tense situations often performing multiple tasks at the same time. Must be able to follow and provide direction/information. Must have excellent hearing with near acuity. Vision clarity includes reading from computer-sized screen.