Medical Assistant/Receptionist

Job Summary
Medical Assistant/Receptionist (Buckeye Endocrinology & Weight Loss)

Mission:

To ensure accurate, efficient, and patient centered clinical and administrative support using Advanced MD EMR/PM so that the physician can focus on delivering high-quality care without workflow interruptions, documentation errors or compliance risk.

In simple terms: You will have to do a lot to make the clinic run smoothly and help the provider succeed. You will have many roles to fill such as a front desk person, medical assistant and office manager, all while likely working with a new EMR that you may not have worked with in the past.

Outcomes:

Accurate Clinical Documentation

• Accurate medication entry
• Diagnosis codes entered when required
• Labs, imaging, referrals, prescription refills entered correctly and completely
• Intake notes, patient call notes completed accurately

Efficient Patient Flow Support

• Check in patient, scan ID and insurance card. Take photo of patient for EMR
• Verify information on insurance card matches data entered
• Verify primary and secondary insurances. If secondary insurance does not exist in EMR, will need to be able to create carrier information in the practice management software
• Entering in referring providers info into practice management software when needed
• Enter in pharmacy information
• All vitals, med reconciliation and EMR/Chart updates completed before physician enters room
• Be able to scan in labs, reports and external documents
• Be able to route calls and portal messages to provider after anticipating and performing tasks such as setting up the refill accurately to the correct pharmacy for the provider to sign

Independent Task Execution

• Assigned daily tasks completed in full without repeated prompting
• Be able to prioritize tasks
• Be able to work independently using the practice software
• Be able to use the Fax machine
• Be able to call provider offices, insurance companies, pharmacies to get things done
• Be able to do prior authorizations

Referral & Practice Growth Support

• Referral sources documented and updated, meaning maintaining a structured system for who sends us patients (ie Practice name, Office manager name, Fax number etc)
• Unscheduled referrals followed up within 24 hours, 72 hours and then 120 hours
• Helping in marketing the practice and creating awareness of practice by calling primary care providers within 15 miles of practice

Administrative Accuracy

• Insurance verification completed accurately before visits
• Copays confirmed
• No preventable administrative entry errors
• Be able to complete patient related paperwork such as FMLA, BMV, PAs fully and accurately

Continuous Improvement

• Demonstrates weekly improvement in speed, accuracy and efficiency within the first 30 days
• Identifies inefficiencies and proposes solutions
• Learns EMR workflows fully within first 30 days

Competencies

• Enthusiastic; Greets patients warmly, with a smile; provides exceptional customer service; Exhibits passion and excitement over work
• Work Ethic: Willing to work hard and sometimes long hours to get the job done
• Attention to Detail; Be able to notice errors before being told; Double checks work automatically; Understands that accuracy protects patients and the practice
• Independent Execution/Proactivity; Does not wait to be told repeatedly; Moves to the next task proactively; Asks clarifying questions once, then retains the answer
• Intelligent: Works efficiently without sacrificing correctness; learns quickly; Understands and absorbs new information quickly (ie be able to pick up new EMR)
• Ownership Mentality; Treats the practice like it is there own; Takes responsibilities for mistakes without defensiveness; Seeks solutions instead of excuses
• Professional Communication; Speaks clearly and confidently with patients and referral offices; Documents calls and outcomes appropriately; Maintains HIPPA compliance at all times
• Growth Mindset; Learns EMR quickly; Accepts feedback without resistance; improves week over week
• Confident and Calm Under Pressure; Maintains accuracy during busy clinic sessions; Does not become flustered when volume increases; Prioritizes tasks logically

Experience

• Prior experience working in a healthcare setting such as hospital, outpatient clinics, or speciality clinic is highly desirable
• Prior knowledge or experience with different EMRs apart from Epic is highly desirable
• Billing and Coding knowledge is also highly desirable
• Knowledge of medical terminology, medications, ICD coding (International Classification of Diseases) is essential
• Certification in Basic Life Support (BLS) or equivalent is preferred to ensure readiness for emergency situations
• Experience with subcutaneous medication adminstration and fingerstick blood glucose collection is essential
• Prior experience or knowledge of how to download various continuous glucose monitoring devices (CGMs) is essential

Join us to make a meaningful difference in patient care through your clinical skills and exceptional service! We are committed to fostering an inclusive environment where energetic professionals can grow their careers while delivering top-tier healthcare.

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• Free parking
• On-the-job training
• Opportunities for advancement
• Paid training

People with a criminal record are encouraged to apply

Application Question(s):

• List the EMR systems you have used and describe your specific responsibilities in each (ie medication entry, referrals, scheduling, lab ordering etc)
• This role requires independent task completion without repeated reminders. Describe a time you were given a list of tasks and completed them without supervision.

Experience:

• medical assistant: 1 year (Required)

Ability to Commute:

• Pickerington, OH 43147 (Required)

Work Location: In person

Salary : $23 - $26