What are the responsibilities and job description for the Marketplace Operations Associate position at Bubble Goods?
About Bubble Goods:Bubble Goods is building the largest selection of healthy, better-for-you, independent labels in the US, culminating in a one-stop-shop digital grocery experience for customers nationwide. Bubble Goods is on a mission to change the landscape of our food system by removing the limits of previous big food manufacturing and distribution by leveraging a lean, digitally native marketplace in order to improve both shopper and new brand experiences. Bubble Goods shoppers have access to 2000 independent and diverse food brands from across the USA.
Our team prides itself on providing an environment that encourages growth, giving you the opportunity to lead projects and own the work you do. We like to think of ourselves as being as analytical as we are creative. There is a method to deliver the deliciousness. We are driven by our principles rooted in quality and committed to providing the best consumer experience. We're constantly looking for chances to create a more inclusive, fun, collaborative, and effective work environment.
The team at Bubble Goods has deep industry knowledge and experience in the food, wellness, technology, and media space, hailing from notable companies: Daily Harvest, Hello Fresh, Poshmark, Wish, Gust, and Hu Kitchen.
The Role
We're hiring an Operations Associate, who will play a key role in supporting Bubble Goods’ high-growth marketplace by owning and optimizing key workflows that power the seller experience.
You’ll be the connective tissue between sellers, customers, and our internal teams—ensuring a seamless journey from onboarding to fulfillment. This role is perfect for someone who is detail-oriented, process-driven, and excited to support the infrastructure of a fast-moving consumer marketplace.
What You’ll Do
- Manage daily seller and customer support queues using tagging and tracking tools.
- Ensure SLAs are met for response and resolution times (e.g. <24h response, <48h resolution).
- Identify and escalate recurring issues or high-risk experiences to internal stakeholders.
- Help maintain and expand our Help Center and internal knowledge base.
- Track and update seller status across onboarding, launch, and growth stages.
- Support the onboarding process by ensuring sellers meet launch-readiness criteria.
- Collaborate cross-functionally to resolve blockers in product listings, fulfillment, and approvals.
- Monitor fulfillment quality metrics (on-time rate, cancellations, complaints) and flag issues early.
- Assist with production and distribution of the monthly seller newsletter.
- Help coordinate seller workshops, webinars, and virtual events.
- Collect and organize seller feedback from surveys, support, and events to inform internal roadmaps.
- Participate in weekly syncs with Product, Marketing, and Engineering to triage issues and share insights.
- Track and flag operations tickets and support requests in collaboration with the engineering and product teams.
What You’ll Bring
- 1–3 years of experience in marketplace operations, customer success, e-commerce, or startup support roles.
- Strong organizational skills with attention to detail and a proactive mindset.
- Excellent written and verbal communication skills.
- Experience with tools like Notion, Slack, Google Sheets, Monday, Asana, Airtable, or similar.
- Passion for emerging food brands, seller empowerment, and building scalable systems.
- Comfortable working in a fast-paced, collaborative, remote environment.
- Bonus: A passion for food, wellness, and supporting independent brands!
Why Join Us
- Equity in a growing company
- Hybrid flexibility
- Smart, collaborative teammates
- Summer Fridays generous PTO
- Snacks on snacks on snacks
If interested, please email Jessica Young, CEO at Jessica@getintothebubble.com
