What are the responsibilities and job description for the Order Processing Associate position at Bruker?
Overview
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity and customer success in life science molecular research, in applied and pharma applications, in microscopy and nano analysis, and in industrial applications, as well as in cell biology, preclinical imaging, clinical phenomics and proteomics research and clinical microbiology.
Today, worldwide more than 11,000 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meeting its customers’ needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions.
Responsibilities
Bruker India is looking for Order Processing Associate to be based in Bengaluru, India.
The function of the Order Processing Associate is to support the Sales Force with processing all order-related customer inquiries within the framework and in compliance with the company's processes. The function ensures customer satisfaction through efficient order processing and communication with customers and business partners. It is customer-oriented and process-driven. The job requires good SAP knowledge, excellent communication between departments, and a very high standard of quality to meet the various policies, regulations, and guidelines.
Responsibilities
- Manage purchase order information (POI) via SFDC.
- Create timely sales orders via SAP after obtaining technical and commercial clarification.
- Issuing PI and OC must follow SOX compliance (Sarbanes-Oxley)
- Communicating with subsidiaries, trading partners and customers regarding order content, deadlines and, if necessary, postponements
- Collaborate with master data, export control, supply chain, and manufacturing teams to fulfil orders efficiently.
- Create and apply for export documents, permits for international processing (L/C, Carnet etc.) and internal approval documents (compliance)
- Archive of all order-related documents
- Process of customer and order-specific data for reporting purposes
- Require to work in two shifts.
Qualifications
- Graduate or any relevant qualification highly preferred
- Minimum two years or more relevant working experience
- Experience in sales operations-related jobs.
- Experience with international business is of benefit.
- Sense of quality and details.
- Solution-oriented and process-driven.
- Ability to analyse and resolve problems before escalating to the next level
- Microsoft Office (Excel, Word, PowerPoint, etc)
- Experience in OTC domain, operating SAP and CRM (SFDC), preferably order management.
- Excellent written and verbal communication skills
- Self-motivated and team player
- Preferably previous experience in a multinational company.
- Language: English
As associates gain experience in order management, they can specialize in areas such as handling complex international orders, managing key accounts, or focusing on specific product lines. Expertise in SAP can lead to more challenging roles. Consistent performance may lead to leadership roles such as team lead or supervisor.
Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.