What are the responsibilities and job description for the Global Technical Service Advisor (Remote) position at BRP?
GLOBAL TECHNICAL SERVICE ADVISOR
Dealer & Customer Support is recruiting for an open position as a Technical Service Advisor. Join our team and begin your journey towards moving people with passion and innovation! We are looking for someone passionate about service and the overall powersports world. Someone who shares our obsession to deliver and secure outstanding service experiences that move people on snow, water, dirt and asphalt.
BECOME PART OF OUR TEAM
Here at BRP, we’re creating new ways to get people moving forward, where their experiences are measured by emotion rather than distance. All around the world, our products, achievements and aspirations are a reflection of our teams’ exceptional expertise. Want to bring your true self on this adventure?
You’ll Have The Opportunity To
Required
AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.
Let’s start with a strong foundation — You want it, we have it:
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 16,500 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.
BRP US Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, disability status, veteran status, age, or any other status protected by applicable law.
If you have a disability and would like to request an accommodation to apply for a position, you may contact us at careers.us@brp.com.
Dealer & Customer Support is recruiting for an open position as a Technical Service Advisor. Join our team and begin your journey towards moving people with passion and innovation! We are looking for someone passionate about service and the overall powersports world. Someone who shares our obsession to deliver and secure outstanding service experiences that move people on snow, water, dirt and asphalt.
BECOME PART OF OUR TEAM
Here at BRP, we’re creating new ways to get people moving forward, where their experiences are measured by emotion rather than distance. All around the world, our products, achievements and aspirations are a reflection of our teams’ exceptional expertise. Want to bring your true self on this adventure?
You’ll Have The Opportunity To
- Act as a front of house advisor representing BRP globally by providing efficient expert advice, performing technical, mechanical and electrical diagnostics and answering dealer inquiries quickly focusing on right the first time and reflecting our quality service pledge.
- Provide technical solutions to dealership technicians and support other department like warranty and customer care teams
- Guide dealers on best practices related to BRP policy , processes and guidelines
- Proactively support and coach our partners and dealer network with regards to technical support and dealer inquiries all while building and maintaining our dealer relationship.
- Represent BRP and build relationships by participating in events
- Highlight issues quickly, Identify and escalate emerging issues or trends and represent your sector in order to continuously and proactively improve and optimize our support services.
Required
- Basic technical degree or any relevant qualification in powersport, automotive, marine or small engine mechanics
- At least 2 years of relevant experience in a powersport dealership or in a similar environment with general mechanical knowledge.
- Strong troubleshooting and diagnostic skills with thorough understanding of electrical and mechanical theory
- Ability to navigate and understand electronic parts catalogs, engineering drawings and bill of materials.
- Effective written and verbal communication skills.
- Strong interpersonal skills with the ability to work with a variety of individuals and departments.
- This position is 100% remote based within the United States.
- Position requires current work authorization. Sponsorship now or in the future is not provided for this role.
- Relocation support is not provided for this position. Candidates must be willing and able to relocate to the United States at their own expense.
AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.
Let’s start with a strong foundation — You want it, we have it:
- Annual bonus based on the company’s financial results
- Generous paid time off
- 401k offering with a dollar-for-dollar match
- Flexible work schedule for eligible positions
- Holiday shutdown between Christmas and New Years
- Educational resources and growth opportunities
- Discount on BRP products
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 16,500 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.
BRP US Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, disability status, veteran status, age, or any other status protected by applicable law.
If you have a disability and would like to request an accommodation to apply for a position, you may contact us at careers.us@brp.com.