What are the responsibilities and job description for the Automotive Service Advisor position at HRU Technical Resources?
Operations Specialist (Field Performance)
Location: Morgantown, WV
Salary: $67,000/year Bonus $500/month Vehicle Allowance
Field-Based | Travel up to 80%
Position Overview
We’re looking for a driven Operations Specialist to support and elevate performance across a network of automotive service locations. In this field-based role, you’ll act as a trusted advisor and coach—helping teams improve sales, streamline operations, and deliver a top-tier customer experience. This position is ideal for someone who thrives on the road, enjoys working directly with teams, and has a passion for operational excellence in a fast-paced environment.
What You’ll Do
Drive Operational Excellence
- Partner with service locations to improve daily operations and performance
- Ensure alignment with regional goals, processes, and brand standards
- Identify inefficiencies and implement practical, results-driven solutions
Coach & Develop Teams
- Train staff on service processes, sales techniques, and inspection standards
- Provide hands-on coaching to improve team performance and accountability
- Serve as the go-to expert for light repair and express service operations
Analyze Performance & Improve Results
- Review KPIs and Repair Orders (ROs) to uncover trends and opportunities
- Develop and implement action plans to close performance gaps
- Track progress and drive measurable improvements across locations
Support Sales & Service Growth
- Assist with tire and general service sales strategies
- Help optimize inventory, pricing, and product offerings
- Plan and support quarterly sales events and promotions
Ensure Quality & Compliance
- Conduct operational audits focused on workflow, cycle times, and service quality
- Monitor adherence to safety, cleanliness, and customer service standards
- Ensure accurate use of systems, processes, and reporting tools
Field Support & Projects
- Maintain detailed visit reports and performance documentation
- Support local marketing efforts, including SEO and competitive analysis
- Contribute to regional initiatives and special projects
What You Bring
Experience & Background
- Experience in automotive service, retail operations, or multi-site environments
- Strong understanding of service workflows, sales processes, and customer experience
Skills & Strengths
- Excellent coaching, communication, and relationship-building skills
- Strong analytical mindset with the ability to turn data into action
- Self-motivated and comfortable working independently in the field
Technical Skills
- Proficiency in Microsoft Office (Excel, Word)
- Comfortable working with operational data and reporting tools
Requirements
- Valid driver’s license required
- Ability to travel up to 80% (including overnight travel)
- High School Diploma or equivalent required (Bachelor’s preferred)
What Success Looks Like
- Measurable improvement in KPIs across assigned locations
- Increased sales and service performance at the store level
- Consistent execution of operational standards and processes
- Strong relationships with store teams and leadership
Salary : $65,000 - $67,000