What are the responsibilities and job description for the Senior Engineer, Quality position at Brother USA?
Company Overview
Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.
Why Work at Brother?
Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.
Role Overview
The Senior Engineer, Quality is a key driver of quality performance across Brother’s manufacturing, service, and distribution (3PL) operations. This role develops and maintains quality performance metrics, leads problem-solving initiatives, and drives corrective and preventive actions to improve process capability, reliability, and customer satisfaction.
Working cross-functionally with Operations, Engineering, Service, Logistics, and Compliance, this position ensures consistent quality standards, data-driven decision-making, and continuous improvement across all supply chain functions. The Senior Engineer, Quality plays a pivotal role in turning quality data into actionable improvements that strengthen Brother’s overall Quality Management System (QMS).
Duties & Responsibilities
Quality Performance Metrics & Analysis
Education
Minimum 5 years
This role will be an onsite role. You are expected to work from the stated job location 5 days a week.
Base Salary
We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. Details are available at https://mybenefits.nfp.com/Brother/2026/guidebook/
Our Mission, Vision & Culture
Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed.
About Where We Work
Brother’s corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always “at your side” for our customers.
Equal Opportunity Employer (EOE) Statement
Brother International Corporation ("Brother") is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at eoe_applicant_accommodations@brother.com .
Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.
Why Work at Brother?
Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.
Role Overview
The Senior Engineer, Quality is a key driver of quality performance across Brother’s manufacturing, service, and distribution (3PL) operations. This role develops and maintains quality performance metrics, leads problem-solving initiatives, and drives corrective and preventive actions to improve process capability, reliability, and customer satisfaction.
Working cross-functionally with Operations, Engineering, Service, Logistics, and Compliance, this position ensures consistent quality standards, data-driven decision-making, and continuous improvement across all supply chain functions. The Senior Engineer, Quality plays a pivotal role in turning quality data into actionable improvements that strengthen Brother’s overall Quality Management System (QMS).
Duties & Responsibilities
Quality Performance Metrics & Analysis
- Develop and maintain key quality metrics and dashboards to monitor performance across manufacturing, service, and distribution (3PL) sites (e.g., non-conformance, first pass yield, defect trends, supplier recovery, inspection accuracy, customer complaints)
- Analyze performance data to identify patterns, emerging risks, and opportunities for improvement
- Present findings and recommendations to site and corporate leadership
- Collaborate across functions to ensure data integrity and alignment on improvement priorities
- Lead or facilitate root cause analysis (5-Why, Fishbone, 8D) to resolve systemic issues and prevent recurrence
- Translate metric insights into targeted improvement projects with measurable impact
- Drive closure and verification of corrective and preventive actions (CAPA) to ensure sustainability
- Champion a preventive quality mindset across manufacturing, service, and distribution teams
- Oversee and support the NCM process, including investigation, documentation, and disposition of nonconforming materials, products, or components
- Collaborate with suppliers and internal stakeholders to contain, correct, and prevent recurrence of quality issues
- Support incoming inspection planning, sampling strategies, and data analysis to ensure consistency across all receiving and service operations
- Provide training and guidance to inspection and service teams as needed
- Support the implementation, maintenance, and improvement of Brother’s QMS in accordance with ISO 9001 and corporate standards
- Develop, update, and standardize quality procedures, inspection instructions, and work standards
- Participate in internal and external audits and assist in responding to findings
- Partner with the Compliance team on QMS alignment across manufacturing, service, and 3PL sites
- Prepare and communicate monthly and quarterly quality performance summaries
- Support creation and maintenance of dashboards that visualize performance across sites
- Work with leadership to ensure metrics are driving meaningful improvement actions and resource allocation
Education
- Bachelor's Degree (or equivalent experience) Engineering, Industrial Engineering, Operations Management, Supply Chain Management, or related technical field
Minimum 5 years
- Experience in quality engineering, process improvement, or supply chain quality managing or supporting NCM, CAPA, and inspection systems in manufacturing/service environments
- ASQ Certified Quality Engineer (CQE)
- Six Sigma Green Belt/Black Belt
- ISO 9001 Lead Auditor Certification
- Microsoft Office Suite
- Familiarity with ISO 9001, Lean, Six Sigma, and FMEA methodologies
- SAP S/4HANA QM, Power BI, Tableau or similar analytics tools
- Proven ability analyzing data, identifying trends, and driving measurable improvements
- Ability to translate quality data into actionable strategies and influence teams at all levels
- Skilled in root cause analysis, process validation, and control plan development
- Excellent technical writing and communication skills (verbal and written)
- Self-driven, collaborative, and capable of leading cross-functional improvement efforts
This role will be an onsite role. You are expected to work from the stated job location 5 days a week.
Base Salary
- The targeted base salary range for this position is $90,000 - $ 105,000 per year.
- Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.
- Not a Bonus Eligible Role: This role is not eligible to participate in Brother's bonus incentive plan. The base pay accounts for the entirety of the role's annual cash compensation.
We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. Details are available at https://mybenefits.nfp.com/Brother/2026/guidebook/
Our Mission, Vision & Culture
Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed.
About Where We Work
Brother’s corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always “at your side” for our customers.
Equal Opportunity Employer (EOE) Statement
Brother International Corporation ("Brother") is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at eoe_applicant_accommodations@brother.com .
Salary : $90,000 - $105,000