What are the responsibilities and job description for the Director, Program Management & Delivery position at Brother USA?
Company Overview
Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.
Why Work at Brother?
Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.
Role Overview
The Director, Program Management and Delivery is a senior leadership role within Brother’s Business Transformation Office (BTO), accountable for the successful delivery of enterprise programs and complex, cross-functional initiatives across the Americas. The role establishes and leads standardized program management and delivery capabilities to ensure initiatives are executed predictably, efficiently, and in alignment with approved scope, schedule, budget, quality, and value objectives.
This role provides enterprise-level oversight of program execution, integrating delivery governance, dependency management, risk and issue escalation, and benefits realization alignment. The Director, Program Management and Delivery ensures that programs are delivered in accordance with enterprise portfolio priorities, financial guardrails, and change readiness constraints, while maintaining transparency and accountability throughout the delivery lifecycle.
This role partners closely with Portfolio Governance, Finance, Change Management, and Functional Leadership to translate strategic intent into executable roadmaps and measurable outcomes. This role manages a team of Enterprise Project and Change management professionals to ensure delivery consistency, discipline, and performance across Brother’s transformation landscape.
Duties & Responsibilities
Enterprise Program Management & Delivery Oversight
Education
This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by your manager.
Base Salary
We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. Details are available at https://mybenefits.nfp.com/Brother/2026/guidebook/
Our Mission, Vision & Culture
Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed.
About Where We Work
Brother’s corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always “at your side” for our customers.
Equal Opportunity Employer (EOE) Statement
Brother International Corporation ("Brother") is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at eoe_applicant_accommodations@brother.com .
Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.
Why Work at Brother?
Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.
Role Overview
The Director, Program Management and Delivery is a senior leadership role within Brother’s Business Transformation Office (BTO), accountable for the successful delivery of enterprise programs and complex, cross-functional initiatives across the Americas. The role establishes and leads standardized program management and delivery capabilities to ensure initiatives are executed predictably, efficiently, and in alignment with approved scope, schedule, budget, quality, and value objectives.
This role provides enterprise-level oversight of program execution, integrating delivery governance, dependency management, risk and issue escalation, and benefits realization alignment. The Director, Program Management and Delivery ensures that programs are delivered in accordance with enterprise portfolio priorities, financial guardrails, and change readiness constraints, while maintaining transparency and accountability throughout the delivery lifecycle.
This role partners closely with Portfolio Governance, Finance, Change Management, and Functional Leadership to translate strategic intent into executable roadmaps and measurable outcomes. This role manages a team of Enterprise Project and Change management professionals to ensure delivery consistency, discipline, and performance across Brother’s transformation landscape.
Duties & Responsibilities
Enterprise Program Management & Delivery Oversight
- Establish and lead Brother’s enterprise program management and delivery framework across strategic and transformational initiatives
- Provide oversight for complex, multi-workstream programs to ensure alignment with approved scope, timelines, budgets, and value objectives
- Ensure delivery practices are standardized, scalable, and aligned with BTO portfolio and governance standards
- Govern interdependencies across programs, initiatives, and operational work to reduce execution risk and delivery friction
- Lead and integrate a multi-disciplinary delivery team encompassing Project Management and Change Management, ensuring cohesive execution and outcome alignment across programs
- Provide people leadership, capability development, and performance oversight across project delivery, change execution, and continuous improvement disciplines, driving consistent standards and enterprise impact
- Ensure tight coordination between project execution, change adoption, and process optimization to deliver sustainable business outcomes rather than one-time implementations
- Serve as a trusted advisor to executives on delivery feasibility, trade offs, and execution risk
- Ensure consistent communication across regions and functions regarding delivery status and expectations
- Define and enforce delivery governance standards, including status reporting, risk and issue management, dependency tracking, and escalation protocols
- Ensure all programs operate with clear delivery accountability, decision rights, and escalation paths
- Partner with Portfolio Governance to ensure delivery execution aligns with approved sequencing, funding, and capacity constraints
- Intervene when delivery performance deviates materially from approved baselines
- Own enterprise-level visibility into delivery risks, issues, and cross program dependencies
- Proactively identify systemic delivery risks and recommend mitigation or corrective actions
- Escalate material risks impacting timeline, cost, quality, or benefits realization to executive leadership
- Ensure lessons learned are captured and incorporated into future delivery practices
- Ensure programs are delivered with a clear line of sight to approved business outcomes and benefits
- Partner with Change and Business Owners to ensure delivery milestones support adoption and value realization
- Validate that program completion criteria include readiness for transition, sustainment, and operational ownership
- Support post-implementation reviews to confirm delivery effectiveness and benefit realization
- Oversee the development of integrated program plans, roadmaps, and milestones that align strategy to execution
- Ensure programs are structured with clear workstreams, milestones, success criteria, and measurable outcomes
- Validate that delivery plans appropriately account for resource availability, regional considerations, and change impacts
- Drive disciplined execution while enabling flexibility to adapt to evolving business priorities
- Partner with Finance and Portfolio Governance to ensure delivery execution aligns with approved budgets and forecasts
- Monitor program-level financial performance, schedule adherence, and forecast accuracy
- Support reforecasting, trade-off analysis, and recovery planning when delivery constraints emerge
- Ensure transparency between delivery progress, financial consumption, and expected value realization
- Provide clear, concise, and decision-oriented delivery reporting on enterprise programs and projects to executive leadership
- Translate complex delivery data into actionable insights regarding progress, risk, and required decisions
- Build and lead high-performing program management talent within the BTO/EPMO ecosystem
- Coach program leaders on execution discipline, stakeholder management, and enterprise delivery expectations
- Drive continuous improvement of delivery tools, templates, and practices
- Promote a culture of accountability, transparency, and outcome focused execution
Education
- Bachelor's Degree (or equivalent experience) in Business Administration, Project Management, IT, Engineering, or related field
- Master's Degree (or equivalent experience) or MBA - Preferred
- 10 years of experience spanning the following areas:
- Experience in program management, large- scale delivery leadership, or enterprise transformation execution
- Experience leading complex, cross-functional programs in a matrixed organization
- Experience with delivery financials, risk management, and organizational change impacts
- PMP - Project Management Professional
- Six Sigma Green Belt - Preferred
- Advanced Jira, Workfront, or other project management tools and software
- Intermediate Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Intermediate Familiarity with enterprise delivery methodologies (Agile, Hybrid, Waterfall) at a governance level - Preferred
- Ability to create clarity, maintain momentum, and foster accountability across complex, multi-work stream initiatives, including in ambiguous or high-pressure environments
- Ability to drive outcomes by establishing trust and credibility with diverse stakeholders and delivery teams, effectively influencing without reliance on formal authority
- Ability to make effective decisions while navigating competing priorities, constraints, and trade-offs
- Ability to communicate complex delivery risks, progress, and challenges clearly and concisely, translating them into actionable insights for executives and cross- functional teams
- Ability to lead & develop team members through ongoing coaching, feedback, and capability development
- Ability to maintain composure and focus amid shifting priorities, delivery risks, and setbacks, adapting approaches as needed to sustain progress and outcomes
- Ability to deliver initiatives across multiple regions or geographies - Preferred
This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by your manager.
Base Salary
- The targeted base salary range for this position is $170,000 - $195,000 per year.
- Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.
- This position is eligible for a 30% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans.
- Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives, in accordance with the applicable bonus plan in effect.
We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. Details are available at https://mybenefits.nfp.com/Brother/2026/guidebook/
Our Mission, Vision & Culture
Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed.
About Where We Work
Brother’s corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always “at your side” for our customers.
Equal Opportunity Employer (EOE) Statement
Brother International Corporation ("Brother") is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at eoe_applicant_accommodations@brother.com .
Salary : $170,000 - $195,000