What are the responsibilities and job description for the Resident Support Officer position at Broome County YMCA?
Description
Do you have a passion for helping others rebuild their lives? Do you want to be part of a safe and supportive environment where people are given the opportunity to grow, heal and move forward? The YMCA of Broome County has an exciting opportunity for you to make a meaningful difference as a Resident Support Officer in our Housing Department.
As a Resident Support Officer, you will play an important role in ensuring the safety, security and well-being of residents while supporting their success in a clean, sober and respectful community environment.
This position also offers valuable training and certification opportunities, including Security 5 Certification, Crisis Prevention and Intervention Certification, and Narcan Certification—equipping you with the tools to protect, support, and make a lasting impact in the lives of others.
Key Responsibilities:
- Ensure the safety, security and well-being of all residents, visitors, YMCA personnel, the building and premises
- Conduct regular patrols in assigned areas and take appropriate action to respond to incidents
- Maintain a visible presence to ensure adherence to YMCA rules and building standards
- Write detailed reports on incidents or occurrences affecting normal operations
- Maintain accurate documentation and records for daily program operations
- Handle all sensitive information confidentially and professionally
- Foster an environment that supports clean and sober living environment for all program participants
- Mediate conflicts between residents using de-escalation techniques
Schedule: Sunday-Monday 4:00pm-12:30am
Salary:$18.00 per hour
Benefits:
- Free YMCA membership
- Paid sick time
- My Better Benefits Employee Assistance Program
- Employee Assistance Program
Requirements
- Dedication to helping others
- High School Diploma or equivalent
- Candidate must be at least 18 years of age
- Excellent communication skills
- General knowledge in Microsoft Office
- Experience working with individuals with mental and physical health diagnoses or substance abuse preferred
Salary : $18