What are the responsibilities and job description for the Data Analyst position at Brooksource?
Hybrid - Raritan, NJ
12-month Contract
Compensation: $30 - $35 per hour
About The Role
Our client, a leading multinational pharmaceutical and medical device organization, is seeking a Data Analyst for a remote, 12-month contract position. In this role, you will administer, develop, and support multiple business-critical application platforms, leveraging data analytics, visualization, and operational intelligence to drive service performance and enhance customer experience. You will create, maintain, and enhance reporting solutions using Tableau and other analytical tools, providing insights that support incident, problem, and service management initiatives. As a key contributor, you will transform operational data into actionable recommendations for IT and business stakeholders, collaborate with cross-functional teams, and support continuous improvement initiatives in a dynamic, data-driven environment.
What You'll Do
Disclaimer
Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.
Equal Employment Opportunity
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.
Benefits & Perks
Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
12-month Contract
Compensation: $30 - $35 per hour
About The Role
Our client, a leading multinational pharmaceutical and medical device organization, is seeking a Data Analyst for a remote, 12-month contract position. In this role, you will administer, develop, and support multiple business-critical application platforms, leveraging data analytics, visualization, and operational intelligence to drive service performance and enhance customer experience. You will create, maintain, and enhance reporting solutions using Tableau and other analytical tools, providing insights that support incident, problem, and service management initiatives. As a key contributor, you will transform operational data into actionable recommendations for IT and business stakeholders, collaborate with cross-functional teams, and support continuous improvement initiatives in a dynamic, data-driven environment.
What You'll Do
- Utilize SQL to extract and analyze incident, problem, and service management data from enterprise data sources.
- Develop, maintain, and enhance Tableau dashboards, scorecards, and executive reporting to support operational and business initiatives.
- Analyze incidents, service requests, backlog trends, ticket aging, SLA performance, MTTR, routing patterns, reassignments, and customer experience metrics to identify operational improvement opportunities.
- Conduct root cause analysis, ticket lifecycle reviews, and service performance assessments to uncover recurring issues, ownership gaps, process inefficiencies, and problem management candidates.
- Translate complex operational data into actionable insights, executive-ready presentations, and recommendations that drive continuous improvement and service excellence.
- Present findings and reporting to business partners, service owners, IT operations teams, R&D technology partners, program leaders, and other stakeholders.
- Partner with cross-functional teams to improve operational performance, validate improvement initiatives, and support data-driven decision making.
- Respond to ad hoc leadership requests by providing analysis, reporting, trend identification, and operational insights.
- Distribute meeting notes, track action items, and help drive accountability across collaborating teams.
- Participate in ongoing training and continuous learning initiatives related to analytics, automation, data visualization, and RPA technologies.
- Bachelor's Degree in Information Technology, Computer Science, Data Analytics, or a related field.
- 1-2 years of experience in a professional business environment.
- Experience with Tableau or similar data visualization tools.
- SQL experience (MS SQL, Cloudera, or equivalent).
- Experience with data extraction, transformation, and analysis.
- Experience with ServiceNow or other IT Service Management (ITSM) platforms.
- Understanding of service management concepts, including incidents, problems, SLAs, and operational performance metrics.
- Strong analytical and problem-solving skills; ability to identify trends, patterns, and business improvement opportunities.
- Excellent communication skills; ability to translate technical findings into executive-ready insights and presentations.
- Willingness to learn and support Robotic Process Automation (RPA) technologies.
- Opportunity to work with a global leader in the pharmaceutical and medical device industry.
- Collaborative, cross-functional team environment.
- Remote work flexibility with a hybrid option.
- Continuous learning and professional development in analytics, automation, and RPA technologies.
- Competitive hourly compensation.
Disclaimer
Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.
Equal Employment Opportunity
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.
Benefits & Perks
Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Salary : $30 - $35