Manager, Accounts Receivable & Financial Operations

Job Title: Manager, Accounts Receivable & Financial Operations

Employment Status: Full-time, Exempt

Department: Finance

Reports To: SVP & Controller, Finance

Summary

The Brooklyn Navy Yard Development Corporation (BNYDC) is a not-for-profit corporation that serves as the real estate developer and property manager of the Yard on behalf of its owner, the City of New York. BNYDC strives to provide an environment in which innovative companies can take root and grow.

The Manager of Accounts Receivable & Financial Operations will oversee the full cycle of rent/utility billing and collection of payments for the Yard’s portfolio of 500 tenants. They will manage a Billing & Collections Specialist while also supporting broader Finance operations by streamlining workflows, maintaining accurate databases, and assisting with routine processes. They will function as a Yardi subject matter expert, with a focus on the A/R module of Yardi Voyager.

Areas of Responsibility

Tenant Billing & Collections

• Plan and direct all activities involved in tenant billing, collections, and reporting
• Manage a Billing & Collections Specialist, providing oversight on daily A/R operations
• Professionally develop, coach, and train the Specialist to expand their knowledge and scope of work related to billing and operational tasks
• Review and validate lease terms to provide timely and accurate rent statements
• Oversee utility billing operations; coordinate the input of utility data and allocations, and help resolve any tenant account disputes
• Develop and maintain reporting capability to facilitate identification and reconciliation of system data anomalies
• Create and maintain reporting dashboards to identify trends (late payments, disputes, etc.) and provide actionable insight to Finance leadership
• Manage cash applications, account reconciliations, and daily cash posting processes
• Support the preparation and submission of monthly statements and invoices to ClickPay
• Enter security deposits and withdrawals, delegating to Specialist when appropriate
• Follow up with tenant billing discrepancies and resolve invoice queries
• Manage collection of payments in accordance with tenants’ leases or other agreements
• Support Legal and Leasing teams with monitoring non-payment legal actions, advancing tenants through legal proceedings
• Establish billing controls and audit checks for all tenant payments
• Prepare summaries and report on A/R status in regular meetings to key stakeholders
  
  

Finance Operations

• Enhance productivity and efficiency of various A/R & Finance operations by identifying opportunities to streamline processes and optimize systems such as Yardi
• Maintain quality assurance by verifying and reconciling charges and ensuring the accuracy of billing data entered into Yardi
• Develop process improvements with respect to arrears reporting and oversight
• Develop and execute regimented collections strategies with a sense of urgency, while maintaining a high level of customer service
• Work with BNYDC departments and third-party providers to ensure the accuracy of billing information provided
• Contribute to financial reporting, variance analysis, budgeting, and revenue forecasting
• Support the SVP with annual and ad-hoc audit preparation
• Prepare reconciliations and schedules to facilitate month-end-close
• Perform other job-related duties as assigned
  
  

The above duties and responsibilities are not intended to limit specific duties and responsibilities of this position. It is not intended to limit the authority of supervisors in any way to assign, direct, and control the work of employees under their supervision.

Required Skills And Abilities

• Proficiency in Microsoft Office, expertise in Excel
• Strong understanding of full-cycle Accounts Receivable processes, preferably in a real estate setting, including billing tenants for rent & utilities
• Effective people leader; ability to coach, mentor, and train staff on new concepts & processes
• Strong analytical skills; experienced in collecting, organizing, analyzing, and inputting large amounts of data
• Demonstrated experience in reporting; comfortable creating reports and communicating insights with leadership
• Strong written and verbal communication skills; ability to communicate effectively with tenants regarding sensitive financial information
• Commitment to keeping financial information and plans confidential
• Familiarity with lease administration/reviewing lease terms preferred
• Yardi real estate financial software experience required
  
  

Qualifications

• Bachelor’s degree in finance, accounting, or a related field
• 5 years of experience in real estate accounts receivables, inclusive of billing and collections
• 2 years of experience managing A/R staff
• Demonstrated experience implementing process improvement and systems optimization
• Demonstrated experience performing business analysis/business intelligence reporting