Learning & Development Coordinator

Position Summary

The Learning & Development Coordinator supports the execution of training and development initiatives that reinforce Broken Sound Club’s commitment to exceptional service, culture, and member experience.

This role ensures that all associates—across departments—are consistently trained to deliver a luxury-level, personalized service experience aligned with the Club’s standards and values. The position plays a key role in shaping the associate journey from onboarding through ongoing development.

Key Responsibilities

Training Coordination & Club-Wide Support

• Coordinate and schedule all training sessions and workshops across departments
• Maintain a structured, seasonal training calendar aligned with peak club operations
• Partner with department leaders to ensure training is timely, relevant, and operationally effective
• Track attendance, completion rates, and training effectiveness
• Administer the J1 program, ensuring the success of everyone’s training plans.
• Administer the internship program while building strong relationships with hospitality schools and other partners.
• Attend career fairs to recruit interns

New Hire Experience

• Ensure all new hires complete required training within designated timeframes
• Track and support new hire integration during their first 30–90 days

Service Excellence & Culture Training

• Support the delivery of training programs focused on:
  • Luxury hospitality standards
  • Member engagement and personalization
  • Communication and service consistency
• Assist in reinforcing a “member-first” mindset across all associate levels
• Help maintain consistency in service delivery across all departments

Learning Management System (LMS) & Administration

• Manage and maintain the club’s LMS or training tracking systems
• Upload, update, and assign training content
• Track completion, compliance, and participation metrics
• Maintain accurate training records for audits and internal reporting

Associate Development & Engagement Support

• Support initiatives that promote continuous learning and professional growth
• Assist with engagement programs that integrate training with Associate experience
• Collaborate with HR and leadership to identify development opportunities and skill gaps
• Create career pathways for future associate transfers and developments

Compliance & Reporting

• Ensure completion of all mandatory training, including:
  • Safety
  • Harassment prevention
  • Operational compliance
• Maintain documentation in accordance with company policies and legal standards
• Provide regular reports on training participation, completion, and effectiveness

Qualifications

Education & Experience

• Bachelor’s degree in Human Resources, Hospitality, Business, or related field preferred
• 1–3 years of experience in training, HR, or hospitality operations
• Experience in a private club, resort, or luxury hospitality environment strongly preferred

Core Competencies

• Strong organizational and coordination skills in a fast-paced environment
• Excellent interpersonal and communication skills
• Ability to interact professionally with associates at all levels
• Detail-oriented with strong follow-through
• Passion for hospitality, service excellence, and associate development

Technical Skills

• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Experience with LMS platforms preferred
• Familiarity with HRIS systems a plus

Work Environment

• Dynamic, service-driven environment with seasonal fluctuations
• High level of interaction with associates across all departments
• Flexibility to support training sessions during peak operational periods

Key Success Indicators

• Seamless, consistent onboarding experience for all new hires
• High completion rates for training and compliance programs
• Positive feedback from department leaders on training effectiveness
• Improved associate readiness to deliver luxury-level member service
• Strong alignment between training programs and club culture