Front Desk medical office

Job Overview

Join our dynamic healthcare team as a Front Desk Medical Office Specialist, where you will be the welcoming face and organizational hub of our medical practice. This vital role combines exceptional patient service with efficient administrative support, ensuring smooth clinic operations. You will handle patient check-ins, appointment scheduling, insurance verification, and medical records management—all while maintaining strict adherence to clinical confidentiality policies and HIPAA regulations. Your energetic approach and attention to detail will help create a positive experience for every patient and support our healthcare providers in delivering top-tier care.

Duties

• Greet patients warmly, verify their identity, and facilitate smooth check-in and check-out processes using Electronic Health Record (EHR) systems such as Epic, Meditech, or eClinicalWorks.
• Schedule appointments efficiently, manage multi-line phone systems with professionalism, and respond promptly to patient inquiries via phone or in person.
• Verify insurance coverage, perform insurance eligibility checks, and process medical billing using knowledge of health insurance plans, including Medicare and Medicaid.
• Review and update medical records accurately within EHR systems like Athenahealth or Dentrix, ensuring compliance with clinical confidentiality policies.
• Assist with insurance verifications.
• Manage incoming faxes, emails, and correspondence related to patient care while maintaining organized filing systems for medical records.
• Support clinical staff by performing intake procedures, updating patient information, and coordinating appointment schedules to optimize clinic flow.

Experience

• Prior experience working in a medical office setting or dental clinic environment is highly preferred.
• Demonstrated proficiency with EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, or Eaglesoft is essential.
• Strong understanding of medical terminology, CPT coding, ICD coding (ICD-9/ICD-10), and health insurance processes including Medicare is required.
• Bilingual skills are a plus to effectively serve diverse patient populations.
• Proven ability to handle clerical tasks such as filing, data entry (including 10-key typing), and managing multi-line phone systems with excellent phone etiquette.
• Excellent customer service skills combined with office management experience ensure a welcoming environment for patients while supporting efficient clinic operations.
• Familiarity with dental terminology and dental office software like Dentrix or Eaglesoft is advantageous for dental clinics.
• Knowledge of HIPAA regulations and clinical confidentiality policies ensures compliance in all aspects of patient information management.

Join us in making a difference by providing compassionate patient service while supporting seamless healthcare delivery through your expert administrative skills!

Pay: From $18.00 per hour

Work Location: In person

Salary : $18