Overhead Crane Service Manager

Overhead Crane Service Manager

Company: Brockett Industrial ServicesLocation: South Windsor, CTEmployment Type: Full-TimeCompensation: Competitive Salary CommissionWork Area: Local / Regional

About Brockett Industrial Services

Brockett Industrial Services is a growing industrial installation and service company based in South Windsor, Connecticut. We provide installation, inspection, maintenance, repair, and service for overhead cranes, hoists, freight/material lifts, and other material-handling equipment.

We are looking for an experienced Overhead Crane Service Manager to take a leadership role in building and managing our service division.

Position Overview

The Overhead Crane Service Manager will be responsible for the day-to-day operation and growth of Brockett Industrial Services’ service division.

This is a hands-on management position. The Service Manager will work both in the office and in the field, performing service work, troubleshooting equipment, managing technicians, scheduling jobs, communicating with customers, ordering parts, preparing estimates, and ensuring service calls are completed safely and professionally.

The ideal candidate will have significant experience as an overhead crane service technician and understand the mechanical, electrical, and operational aspects of overhead cranes and hoists.

Key Responsibilities

Service Division Management

• Manage the daily operations of the overhead crane and hoist service division
• Schedule service calls, preventative maintenance, inspections, repairs, and emergency service
• Coordinate technicians, equipment, materials, and customer schedules
• Assign jobs based on technician experience, location, and availability
• Monitor open service calls and ensure jobs are completed on schedule
• Help recruit, train, and develop service technicians
• Maintain high standards for safety, workmanship, and customer service

Field Service & Technical Responsibilities

• Perform hands-on service, troubleshooting, repairs, maintenance, and inspections of overhead cranes and hoists
• Diagnose mechanical and electrical issues
• Troubleshoot crane controls, motors, brakes, limit switches, pendant controls, and related components
• Assist technicians with difficult troubleshooting and repair situations
• Travel to customer locations throughout the local and regional service area
• Work at heights and around industrial equipment
• Train and mentor less-experienced technicians

Parts & Inventory

• Identify parts required for repairs and service work
• Order parts, components, and replacement equipment
• Communicate with vendors and suppliers
• Track parts orders and delivery schedules
• Maintain appropriate service inventory
• Ensure technicians have the materials and equipment necessary to complete their jobs

Customer Service & Sales

• Communicate directly with customers regarding service needs and recommendations
• Develop strong relationships with existing customers
• Identify additional repair, maintenance, and equipment opportunities
• Prepare or assist with estimates and service proposals
• Follow up with customers regarding completed work and future service needs
• Help grow the service division through repeat business and new customers

Required Experience

Previous experience as an Overhead Crane Service Technician is required.

Candidates should have hands-on experience with:

• Overhead bridge cranes
• Jib cranes
• Gantry cranes
• Electric wire rope and chain hoists
• Crane motors and brakes
• Crane controls
• Pendant and radio controls
• Limit switches
• Electrical troubleshooting
• Mechanical troubleshooting and repairs
• Preventative maintenance
• Crane inspections and service
• Rigging and material-handling equipment

Previous experience supervising technicians, managing service calls, estimating work, ordering parts, or running a service department is strongly preferred.

Required Qualifications

• Proven experience as an overhead crane service technician
• Strong mechanical and electrical troubleshooting skills
• Valid driver’s license
• Clean driving record
• Must be able to pass a pre-employment background check
• Must be able to obtain and maintain a DOT medical certificate
• Ability to work at heights
• Ability to work in industrial environments
• Strong organizational and communication skills
• Ability to work independently and make decisions in the field
• Ability to lead and manage a service team

Work Schedule & Travel

All Brockett Industrial Services jobs are within our local and regional service area.

The majority of work is within a reasonable driving distance of our South Windsor, CT location. However, some customer locations may be far enough away that driving home each day is impractical.

When required, hotel accommodations will be provided for overnight stays based on job location and drive time.

This is not a nationwide travel position and does not require extended cross-country assignments.

Office & Field Responsibilities

This position is not strictly an office management position.

The Service Manager will be expected to lead from the front and remain technically involved in the work.

Office responsibilities include:

• Scheduling technicians
• Coordinating customers
• Ordering parts
• Reviewing service reports
• Preparing estimates
• Managing service calls
• Communicating with vendors
• Managing the service schedule
• Following up on open jobs
• Growing the service division

Field responsibilities include:

• Performing crane and hoist service
• Troubleshooting equipment
• Assisting technicians
• Handling difficult repairs
• Customer site visits
• Service calls
• Training technicians
• Evaluating equipment and repair requirements

Compensation

Competitive Base Salary Commission

The commission structure is designed to reward the Service Manager for helping grow the service division, generating service revenue, developing customer relationships, and successfully managing service work.

Compensation and commission details will be discussed during the interview process.

What We’re Looking For

We are looking for an experienced crane service professional who wants to take the next step in their career.

The right person will be someone who can:

• Lead a team
• Work directly with customers
• Diagnose difficult crane problems
• Schedule and manage technicians
• Order parts and manage resources
• Perform hands-on service work
• Identify additional business opportunities
• Build long-term customer relationships
• Take ownership of the service department
• Help grow Brockett Industrial Services

This is an opportunity for an experienced crane technician to move into a leadership and management position while remaining hands-on in the field.

Why Join Brockett Industrial Services?

• Competitive salary plus commission
• Local and regional work
• Hotel accommodations when overnight stays are necessary
• Opportunity to build and lead a growing service division
• Hands-on and management responsibilities
• Opportunity for advancement
• Direct impact on company growth
• Work with a variety of industrial equipment and customers
• Opportunity to build a long-term career with a growing company

Brockett Industrial ServicesSouth Windsor, ConnecticutNationwide Installation & Service

Pay: $95,000.00 - $145,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan

Work Location: On the road

Salary : $95,000 - $145,000