What are the responsibilities and job description for the Service Advisor position at Broadway Toyota?
Service Advisor (NE Portland)
Job Title: | Service Advisor |
Department: | Service |
Reports To: | Service Manager |
FLSA Status: | Non-Exempt |
Summary
Auto dealership currently seeking candidates for Service Advisor position open with our Service Department. This position will be responsible for writing service and providing prompt and effective follow up to service customers as well as, additional tasks and responsibilities as directed by the Service Manager.
Essential Duties and Responsibilities
Typical duties include, but are not limited to:
- Serve as a liaison between service technicians and service customers
- Provide support for customer inquiries (questions, estimates, etc.) via face to face interaction or by phone
- Collect customer information and report vehicle symptoms as described by customer appropriately on dealer management system, work orders, and any other additional paperwork
- Build relationships with customers by providing excellent customer service through greeting, reporting, and follow up regularly
- Maintain well standing Customer Service Index (CSI) score per Brand standards
- Distribute work between service technicians efficiently by prioritizing required services and communicating customer needs to technicians
- Explain completed work and charges to customers upon each check out
- Provide preventative maintenance recommendations as needed
- Take customer payments of service orders and ensure proper reconciliation of till and work orders at the close of business on a daily basis
- Must follow all company safety policies and procedures, and immediately report any and all accidents to Service manager
- Support all other Service functions
Education, Experience and Qualifications
High School Diploma, G.E.D. equivalent required. Experience with ADP is preferred. College degree or certifications desired. Candidates should have a basic understanding of automobiles and be able to effectively communicate information to customers when necessary. This position does require the ability to read, comprehend instruction, as well as able to use computers, email, internet, etc. Candidates must also have a valid driver license with no more than two moving violations or at-fault accidents within the last three years and no major violations within the last seven years. Additionally, candidates will also be required to pass a pre-employment background check. Candidates who possess additional certifications and/or experience will be given preferential consideration.
Work Environment/Physical Demands
Auto dealership service setting. Shop includes vehicle lifts (hoists) in each service bay; where noise level can be fairly loud due to large vehicles and operation of tools. Service entrance and waiting area are adjacent to service advisor stations and sales department is just across the building; interruptions can be frequent. This position requires the ability to sit or stand for extended periods of time and the ability to move between lots or move items between 10-50 lbs occasionally. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation & Benefits
Compensation is based on commissions and bonuses as stated on pay plan which will be included with Offer of Employment. This is a full-time position and requires scheduled attendance per dealership service hours which may include Saturdays. A competitive benefit package including medical, dental, vision, life, disability, PTO and 401(k) plan is also available for eligible employees.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics and are a Drug Free Workplace.