What are the responsibilities and job description for the Customer Service Sales Representative position at Broadway Party Rentals?
Company Description
Broadway Party Rentals specializes in providing top-quality rental products and exceptional service for events of all sizes. Our offerings include a wide range of rental items, from elegant table settings to elaborate event decor, designed to meet the needs of every client. We pride ourselves on creating memorable experiences with our expertise in event solutions. Located in East Rutherford, NJ, Broadway Party Rentals is committed to maintaining the highest standards of customer service and excellence.
Role Description
The Customer Service Sales Representative is a full-time, on-site position based in East Rutherford, NJ. Responsibilities include assisting customers with their rental inquiries, processing orders accurately, and providing personalized recommendations tailored to clients’ needs. The representative will also manage inbound and outbound calls, follow up on leads, handle customer concerns, and build strong relationships to ensure customer satisfaction. The role requires collaboration with internal teams to ensure seamless fulfillment of orders.
Qualifications
- Exceptional customer service and interpersonal communication skills, with a focus on building and maintaining client relationships
- Sales expertise, including consultative selling and lead handling
- Strong organizational and multitasking abilities
- Proficiency in CRM software and basic computer skills
- Problem-solving skills and the ability to handle customer concerns with professionalism
- Prior experience in customer service, sales, or event-related industries is preferred
- High school diploma or equivalent required; college degree is a plus
- Ability to work on-site in East Rutherford, NJ and handle a dynamic, fast-paced work environment