Broadway Subscription Specialist

DESCRIPTION

Summary

The full time Broadway Subscription Specialist position includes 24 cities with the Broadway Across America network and handles the day to day sales and service of the guests, develops ongoing relationships with our current customers and cultivates new relationships to grow the business, and is able to handle and work with different types of guests in a fast paced environment. This role is responsible for providing accurate, efficient and consistent “world-class” service to our guests ensuring a dynamic service experience whether it by phone, email, or chat. Every guest, every experience, every time. This position is also responsible for being on time to work, having a positive and supportive attitude, showing respect and consideration for your coworkers, and being an active listener.

Duties and Responsibilities

• Answering phones
• Processing of tickets sales on multiple ticketing systems (Archtics and Tessitura); including but not limited to renewals / exchanges / reseats / refunds / cancellation / upgrades / reseats / single tickets
• Reading and responding to guests emails
• Proofing of materials/emails being sent to guests
• Reviewing website/data entry on website
• Printing, fulfilling and mailing of tickets
• Database entry and maintenance
• Participating in weekly Team meetings, seminars, and training events as scheduled
• Handling outbound calls which may consist of following up on unrenewed accounts, updating or informing guests of show/date changes, cancellations, payment plan declines, renewal deadlines, priority offers, survey calls about performances, follow up calls after problem resolution
• Participating in the ongoing development and organization of the Service Center and Organization as a whole
• Special projects as directed by Service Center Manager and/or Supervisor
  

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Cooperation
  • Establishes and maintains effective relationships
  • Active listener
  • Patience
  • Offers assistance and support to co-workers
  • Works cooperatively in group situations
  • Conflict resolution
• Adaptability
  • Able to work around unexpected changes of circumstance or workload
  • Modifies a planned course of action based on new circumstances
  • Changes communication style to achieve the best results
• Team Orientation
  • Fosters team cooperation
  • Understands team roles and responsibilities
  • Supports group problem solving

Qualifications aka KSAOs

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Basic computer skills
• Critical thinking
• Service orientation
• Reading comprehension
• Oral and written communication
• Time management

Education and/or Experience

• High school diploma minimum
• Prior box office experience, preferred
• Prior experience with ticketing systems, preferred

Communication Skills

• Ability to respond to common inquiries or complaints from customers, partners, or members of the industry
• Ability to write emails that conform to prescribed style and format
• Ability to effectively present information to customers, partners, or members of the industry

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to

• Talk or hear

• Must be able to physically work from the office

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to:

• Collaborative culture
• Fast-paced environment

Acknowledgement

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Employees will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

We offer competitive compensation including Vacation and Holiday Pay, health & welfare benefits, and a 401(k) retirement plan.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

SALARY

$25.00 – $24.98 per hour