What are the responsibilities and job description for the Desktop Technician position at Brite?
Job Summary
The Desktop Technician role is responsible for installing, maintaining, and upgrading all desktop hardware and equipment to ensure optimal workstation performance. The position troubleshoots problem areas remotely and in person in a timely and accurate fashion and provides end-user assistance where required.
Essential Functions
Troubleshoot and resolve hardware, software and network issues.
Provide end-user assistance both remotely and in person.
Install, maintain, and upgrade desktop hardware and equipment.
Works closely with Customer Success Representatives to ensure the best customer experience within the service level agreement time frame.
Responds to requests for service and customer questions within required response times.
Assists end users with installation of applications and computer peripherals.
Assists in onboarding new employees both internal and external.
Maintains customer asset inventory.
Responsible for continuous improvement of deployment processes.
Assists with RMA process as required.
Other Duties
Accomplishes all other duties and tasks as appropriately assigned or requested.
Education & Experience
Bachelor’s degree in computer science, Information Technology or related field and a minimum of one – two years’ experience or an equivalent combination of related work experience, training and/or education sufficient to successfully perform the essential duties of the job is required.
CompTIA A or similar certification preferred.
Knowledge, Skills & Abilities
Demonstrated knowledge of hardware and network infrastructure.
Excellent listening skills.
Exceptional verbal and written communication.
Detail oriented.
Ability to work in a fast-paced environment.
Strong problem solving and analytical skills.
Excellent relationship building skills.
Well-developed interpersonal skills and ability to work cooperatively with diverse individuals at all levels.
Self-directed and results oriented.
Effective time management skills.
Ability to travel as needed.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to stand, walk, sit, use hands; and reach with hands and arms.
Must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee may be exposed to various weather conditions.
The noise level in the work environment is usually moderate.
The Desktop Technician role is responsible for installing, maintaining, and upgrading all desktop hardware and equipment to ensure optimal workstation performance. The position troubleshoots problem areas remotely and in person in a timely and accurate fashion and provides end-user assistance where required.
Essential Functions
Troubleshoot and resolve hardware, software and network issues.
Provide end-user assistance both remotely and in person.
Install, maintain, and upgrade desktop hardware and equipment.
Works closely with Customer Success Representatives to ensure the best customer experience within the service level agreement time frame.
Responds to requests for service and customer questions within required response times.
Assists end users with installation of applications and computer peripherals.
Assists in onboarding new employees both internal and external.
Maintains customer asset inventory.
Responsible for continuous improvement of deployment processes.
Assists with RMA process as required.
Other Duties
Accomplishes all other duties and tasks as appropriately assigned or requested.
Education & Experience
Bachelor’s degree in computer science, Information Technology or related field and a minimum of one – two years’ experience or an equivalent combination of related work experience, training and/or education sufficient to successfully perform the essential duties of the job is required.
CompTIA A or similar certification preferred.
Knowledge, Skills & Abilities
Demonstrated knowledge of hardware and network infrastructure.
Excellent listening skills.
Exceptional verbal and written communication.
Detail oriented.
Ability to work in a fast-paced environment.
Strong problem solving and analytical skills.
Excellent relationship building skills.
Well-developed interpersonal skills and ability to work cooperatively with diverse individuals at all levels.
Self-directed and results oriented.
Effective time management skills.
Ability to travel as needed.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to stand, walk, sit, use hands; and reach with hands and arms.
Must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee may be exposed to various weather conditions.
The noise level in the work environment is usually moderate.
Salary : $21 - $23