Network Engineer

Job Summary

The Network Engineer is primarily engaged in designing, troubleshooting, installing, and configuring network hardware and software to effectively integrate the network with the customer’s environment including servers, switches, and other networking devices. The Network Engineer will document, demonstrate and transfer knowledge regarding the setup and operation of each individual solution being delivered directly with the customer for future support needs. The Network Engineer will also provide the customer with written documentation including configurations, procedures, and diagrams of the solution. The Network Engineer will work with senior-level engineers to design and implement network solutions based on best practices.

ESSENTIAL FUNCTIONS

• Troubleshoot networking issues.
• Resolve escalated issues & assigned tasks from other internal teams.
• Install, configure, monitor, test, and maintain firewalls, access points, switches, and other network infrastructures.
• Provide support for customers’ server environments.
• Support identity infrastructure such as Entra ID and Active Directory
• Provide expert knowledge of network protocols such as DNS, DHCP, and routing.
• Specify system requirements and design solutions.
• Perform customer onsite visits to troubleshoot, repair, install networking equipment.
• Ability to troubleshoot Cloud infrastructure, such as Azure VMs, Azure VPN
  
  

Gateways, Entra ID, & Microsoft Intune.

• Provide input and evaluate new technology.
• Travel to customer sites for diagnosis and remediation of discovered issues.
  
  

OTHER DUTIES

• Participates in special projects as required.
• Assists in oncall after hours phone rotation as needed.
• Accomplishes all other duties and tasks as appropriately assigned or requested.
  
  

EDUCATION & EXPERIENCE

• Bachelor’s degree in Computer Science, Computer Information Systems, or related field or 2 years experience in related field.
• Relevant certifications are highly preferred: o CompTIA: Security , Network
• Microsoft: AZ-104, AZ-700
• Palo Alto: PCNSA, PSNSE
  
  

KNOWLEDGE, SKILLS & ABILITIES

• Experience with networking techniques is required.
• Experience with Cisco, HP, SonicWall, Palo Alto, and Ubiquiti networking equipment is preferred.
• Experience with networking including IP Addressing/Subnetting, VLANS, Port
  
  

Aggregation, DNS, DHCP, RDP, LDAP, is required.

• Experience with virtualization platforms including VMware and HyperV is required.
• Ability to support and troubleshoot serverbased software issues with Microsoft
  
  

Windows Server 2008 and newer, Microsoft Active Directory, Entre ID, Microsoft

365, Microsoft PowerShell, major EDR solutions, and enterprise class backup

solutions.

• Experience with DUO is preferred.
• Knowledge in troubleshooting and resolving workstationbased software issues
  
  

with Microsoft Windows 10 and 11, Microsoft Office applications, and domain and workgroup environments.

• Ability to travel the Northeastern US as needed.
  
  

Candidate must have excellent listening skills, be organized, be able to meet demanding deadlines, be detail oriented, have excellent problem-solving skills, always take

responsibility, have a great attitude, demonstrate personal integrity & honesty, maintain independence, be a self-starter and have excellent project management skills.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand, walk, sit, use hands; and reach with hands and arms.
• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the employee may be exposed to various weather conditions.
• The noise level in the work environment is usually moderate.