Treatment Coordinator

Job Title: Treatment Coordinator
Hours: Monday - Friday 7:30am - 5:00pm with a one hour lunch
Reports To: Office Manager / Doctor
Locations: Timonium & Towson, MD

Summary of Company:

Are you ready to work one-on-one with patients and parents? Are you the type of person that knows how to work hard in a fun environment? Do you have good character and want to work where the patient is ALWAYS number one? Vail Orthodontics has an opportunity of a lifetime!

Vail Orthodontics creates beautiful smiles while building long lasting relationships! The friendly staff at Vail Orthodontics strives to provide a positive and pleasant orthodontic experience to all our patients. Vail Orthodontics is looking for an individual that attracts other people like a magnet, takes pride in completing tasks, can use time optimally, has good attention to detail, and has excellent phone and communication skills. We have a fun atmosphere and are looking for someone that will fit the office culture.

Responsibilities / Duties

• Responsible for new patients' smooth transition into the practice
• Accept new patient phone calls if available.
• Enter complete information in the computer that is needed on each new patient.
• Print information for initial packet and send.
• Prepare a new patient welcome packet for patients for their arrival for the exam.
• Pull any appropriate x-rays and sibling records prior to the exam.
• Greet new patients for the examination appointment.
• Lead patients on a tour of the office and see that photos and a pan are taken on each patient.
• Review the health history and chief concern.
• Note allergies to medication, history of trauma, and pre-medication requirements.
• Review the treatment fee estimate and explain the records procedure.
• Prepare necessary exit packets including one for second financially responsible parties.
• Discuss the payment options, the Contract and the Informed Consent with the patient/parent.
• Make certain the chart, letter and contract are completed.
• Schedule treatment appointments.
• Answer questions from new patients throughout the new patient process.
• Process the post-exam letter to the patient and general practitioner.
• Send a thank you note for the referral.
• Be sure to post the checkout code for each exam patient and check that the status of the patient is correct.
• Schedule a recall appointment for each exam patient who does not schedule a next visit but may be a candidate for treatment.
• Follow up on all pending decision patients.
• Prepare a chart for consultation and do a consultation in conjunction with the start visit.
• Request transfer records for transfer patients.
• Send patient records for consultation with an oral surgeon or other specialists.
• Listen to the patient's needs and expectations
• Other duties may be assigned

Skills / Abilities

• Good interpersonal skills to maintain effective rapport with patients, parents, doctor, other staff members, and community.
• Technical Skills: Use of computer, calculator, computer entry, tracking, imaging & graphics.
• Mathematical
• Skills: Ability to add, subtract, multiply and divide without errors.
• Writing Skills: Letter composition skills. Typing speed of 60 wpm. Legible handwriting.
• Effective verbal skills. Good telephone techniques.
• Problem solving approach.
• Attention to detail
• Verbal skills to create and nurture on–going relationships, and to build the patient's trust and confidence in the doctors and staff.

Education / Experience:

• High school diploma or equivalent (preferred); one year of college
• At least 1-2 years experience working in orthodontic / Dental office

Pay:

• $18 - $22
• Incentives available based on production and other factors

Locations:

• This position requires working in Monroe AND Vails Gate NY, this is mandatory and is not negotiable.

** Please submit a resume with application**

Job Type: Full-time

Pay: $23.00 - $30.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person

Salary : $18 - $22