ERP Support Analyst

Job: ERP Support Analyst – Microsoft NAV/Business Central

Location: Rosemont or Aurora, IL – Remote okay

Duration: Direct Hire/Perm

Description:

Position Summary:

Our client is seeking a detail-oriented and self-motivated ERP Support Analyst to join our growing ERP team. This individual will play a key role in supporting our existing Microsoft Dynamics NAV environment integrated with Project Pro and Serenic/Sylogist Payroll while helping drive our migration to Microsoft Dynamics 365 Business Central with Project Pro and Integrity Data’s Payroll NOW.

Key Responsibilities:

• Provide day-to-day end-user support across core ERP modules, including General Ledger, Job Costing, Field Service Management, Purchasing & Payables, Sales & Receivables, Inventory Management, and Payroll.
• Troubleshoot functional and technical issues in both NAV and Business Central environments.
• Support regular accounting cycles: weekly, monthly, quarterly, and year-end closing and reporting.
• Act as a subject matter expert (SME) to analyze, document, and resolve ERP issues, coordinating with business users and technical staff to identify root causes and implement solutions.
• Participate in the testing, validation, and rollout of upgrades, integrations, and software enhancements.
• Assist in training sessions and create documentation to enhance user adoption and process consistency.
• Support company growth through ERP onboarding for new acquisitions, including data migration, configuration, and end-user training.
• Collaborate with IT, accounting, operations, and project management teams to ensure system reliability and continuous improvement.

Qualifications:

• Background in Accounting, Business Administration, or related field; equivalent professional experience considered.
• 4 years of hands-on experience with Microsoft Dynamics 365 Business Central, including troubleshooting and user support.
• Previous experience with Microsoft Dynamics NAV (preferably versions 3.x–2009).
• Strong working knowledge of Project Pro and Payroll NOW by Integrity Data or Serenic/Sylogist Payroll preferred.
• Practical understanding of Financial, Operational, and Job Costing modules.
• Proficiency in Object Designer and comfort working within customized NAV/BC environments.
• Excellent analytical and troubleshooting skills with a methodical, customer-focused approach.
• Strong written and verbal communication skills; able to work effectively with cross-functional teams and at all organizational levels.
• Microsoft Dynamics certification(s) in NAV or Business Central is a plus.