Collections & Deductions Specialist

Job Title: Collections & Deductions Specialist

Location: Deerfield, IL

Salary Range: Up to $30 per hour

Benefits

• Medical, Dental, Vision Insurance
• 401k
  
  

Role Overview

This role is a 50/50 blend of deduction resolution and B2B collections – perfect for someone who enjoys solving puzzles, chasing down answers, and keeping cash flowing smoothly. You’ll serve as a key support partner to the Credit Department, working closely with customers, carriers, internal teams, and big-box retailers. If you know the thrill of uncovering a missing POD and can tame even the wildest of customer portals, you’ll feel right at home.

Key Responsibilities

• Investigate customer deductions related to shortages, damages, pricing discrepancies, incentives, and other invoice-related variances.
• Research and validate supporting documentation including remittances, PODs, freight claims, and internal shipment records.
• Communicate with customers to clarify deduction issues and collaborate with Customer Service, Credit, Sales, and Logistics to drive timely resolution.
• Work directly with carriers to obtain PODs or file freight claims when required.
• Ensure all documentation meets internal standards for issuing timely and accurate credit memos.
• Manage high-volume big-box retailer deductions.
• Perform soft B2B collections by emailing customers, requesting payment status, and reviewing open AR items.
• Navigate customer portals to gather deduction back-up, confirm payment dates, or validate disputes.
• Monitor aging reports, track follow-ups, and maintain accurate documentation in Excel and internal systems.
• Partner cross-functionally to remove payment barriers and accelerate cash application.
  
  

Qualifications

• Hands-on deduction experience with major big-box retailers.
• Prior experience resolving invoice-related deductions (shortages, pricing, damages) and obtaining remittances/PODs.
• Strong communication and problem-solving skills; able to work effectively across departments and with external stakeholders.
• Experience with B2B collections; comfortable with email-based outreach and portal navigation.
• Solid Excel skills and familiarity with ERP environments.
  
  

Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.