What are the responsibilities and job description for the IT Helpdesk Technician position at Bright Machines?
RETHINK MANUFACTURING
The only way to ignite change is to build the best team. At Bright Machines®, we’re innovators and experts in our craft who have joined together to create a new category of manufacturing that will help transform the industry. We believe software and data are the answer, thoughtfully applied to solve our customers’ unique challenges. Through intelligent automation, we give factories newfound flexibility, scalability, and resilience. We deliver products to meet the demands of today while building a platform to take advantage of what comes next.
Working with us means you’ll have the opportunity to make lasting, impactful changes for our company and our customers. If you’re ready to apply your exceptional skills to create the factory of the future, we’d love to speak with you.
About The Role
Bright Machines is transforming manufacturing through intelligent automation and software-defined production. As an IT Help-Desk Technician, you’ll be a key partner in keeping our teams connected, secure, and productive across our San Francisco (SF) headquarters and Mexico (MX) operations.
This is a hands-on, high-impact role supporting both corporate and operational environments. You’ll be the go-to resource for day-to-day technical support while helping scale our IT systems in a fast-growing, distributed organization.
What You Will Be Doing
Bright Machines is a next-generation, AI-enabled manufacturer focused on data center infrastructure assembly operations. Bright Machines uses its proprietary AI-based robotics and software to assemble AI infrastructure hardware products (i.e., data center servers) for hyperscalers and leading Original Equipment Manufacturers (OEMs). With its new AI factory, Bright Machines addresses increasing market demands for computing power due to the surge of AI and the U.S. national mandate to reshore manufacturing by building data center infrastructure at scale with higher quality and shorter time-to-market.
Bright Machines is headquartered in San Francisco, California, with an integration center in Guadalajara, Mexico. The company has been recognized as one of Forbes’ AI 50, awarded “Best AI-based Solution for Manufacturing” by AI Breakthrough, named a “Technology Pioneer” by the World Economic Forum, and highlighted by several other leading technology and innovation organizations.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
The only way to ignite change is to build the best team. At Bright Machines®, we’re innovators and experts in our craft who have joined together to create a new category of manufacturing that will help transform the industry. We believe software and data are the answer, thoughtfully applied to solve our customers’ unique challenges. Through intelligent automation, we give factories newfound flexibility, scalability, and resilience. We deliver products to meet the demands of today while building a platform to take advantage of what comes next.
Working with us means you’ll have the opportunity to make lasting, impactful changes for our company and our customers. If you’re ready to apply your exceptional skills to create the factory of the future, we’d love to speak with you.
About The Role
Bright Machines is transforming manufacturing through intelligent automation and software-defined production. As an IT Help-Desk Technician, you’ll be a key partner in keeping our teams connected, secure, and productive across our San Francisco (SF) headquarters and Mexico (MX) operations.
This is a hands-on, high-impact role supporting both corporate and operational environments. You’ll be the go-to resource for day-to-day technical support while helping scale our IT systems in a fast-growing, distributed organization.
What You Will Be Doing
- Provide Tier 1–2 support for Windows 11, macOS, and Linux environments
- Manage users and access in Microsoft Entra ID (Azure AD)
- Support and manage devices using Intune (Windows) and Kandji (Mac)
- Troubleshoot Microsoft 365, Zoom, Slack, and Atlassian tools
- Support Wi-Fi, printers, VPN, and general connectivity issues
- Assist with mobile device setup (iOS & Android)
- Image, deploy, and configure laptops and peripherals
- Ship and receive laptops and IT equipment; manage asset inventory
- Set up desks and equipment for new hires
- Conduct IT onboarding and user orientation sessions
- Collaborate with IT and business teams in SF and MX to support remote employees
- Support basic operational devices such as time clocks and badge/check-in systems
- 2–3 years of helpdesk or desktop support experience
- Strong troubleshooting skills across PC and Mac environments
- Experience with Microsoft 365 and Entra ID
- Familiarity with MDM platforms (Intune and/or Kandji preferred)
- Experience with asset management and hardware logistics
- Ability to support basic operational devices in a manufacturing or office setting
- Excellent communication skills and comfort supporting distributed teams
Bright Machines is a next-generation, AI-enabled manufacturer focused on data center infrastructure assembly operations. Bright Machines uses its proprietary AI-based robotics and software to assemble AI infrastructure hardware products (i.e., data center servers) for hyperscalers and leading Original Equipment Manufacturers (OEMs). With its new AI factory, Bright Machines addresses increasing market demands for computing power due to the surge of AI and the U.S. national mandate to reshore manufacturing by building data center infrastructure at scale with higher quality and shorter time-to-market.
Bright Machines is headquartered in San Francisco, California, with an integration center in Guadalajara, Mexico. The company has been recognized as one of Forbes’ AI 50, awarded “Best AI-based Solution for Manufacturing” by AI Breakthrough, named a “Technology Pioneer” by the World Economic Forum, and highlighted by several other leading technology and innovation organizations.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.