What are the responsibilities and job description for the Experienced IT Support/Helpdesk Technician position at Quipt Home Medical?
Experienced IT Support / Helpdesk Technician
Full-Time | Remote | Quipt Home Medical
Location: Remote - Onsite locations available
Department: Information Technology
Reports to: IT Support Supervisor
About the Role:
Are you a detail-driven IT professional who thrives in a fast-paced environment? Quipt Home Medical is looking for an Experienced IT Support / Helpdesk Technician to join our dynamic internal IT team. This is multifaceted role where you'll be responsible for supporting end users across multiple systems, platforms, and devices. You'll help maintain and improve the tech that powers our national home medical equipment network.
What You’ll Do:
- Respond promptly to internal helpdesk tickets and ensure issues are resolved to end user satisfaction.
- Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
- Perform workstation imaging, deployment, upgrades, and repairs.
- Support and administer desktops, laptops, printers, servers, routers, scanners, cell phones, tablets, and more.
- Onboard new employees (hardware, software, credentials) and offboard departing staff.
- Maintain asset tracking through RMM/MDM platforms and internal documentation tools.
- Support local and wide-area network operations and assist in VoIP PBX systems and porting.
- Monitor ticket trends and escalate systemic issues.
- Participate in IT projects including site conversions, new setup builds, and platform integrations.
- Uphold and enforce HIPAA/HITECH security protocols and compliance standards.
? How We Work
At Quipt, we believe in empowering our IT professionals to take ownership of their work.
You’ll be given the trust, tools, and autonomy to assess, troubleshoot, and resolve issues using your own judgment and technical expertise. While support is always available, we encourage independence and reward initiative. You’ll have the space to do what you do best: solve problems and keep things running smoothly.
Why Join Us?
- Fast-growing national company in the healthcare space
- Tight-knit IT team with leadership support and career advancement potential
- Work that directly impacts patient care by supporting critical systems and staff
- Competitive pay benefits
Apply now to become a key part of the Quipt IT team, where your skills keep our technology — and our mission — moving forward.
Requirements:What You Bring:
- Required: High school diploma or equivalent.
- Preferred: Bachelor's in Information Systems or a related field.
- Experience: At least 2 years in a technical support/helpdesk or IT admin role.
- Proficiency in Windows (desktop & server), Active Directory, Office 365, and ticketing systems.
- Strong understanding of computer hardware, peripherals, and network infrastructure (routers/switches).
- Familiarity with Unix/Linux, scripting (SSH, SSL, PowerShell), and VoIP systems is a big plus.
- Excellent documentation and communication skills.
- Ability to prioritize, stay organized, and thrive independently or as part of a team.