Store Director, Creamery on Ninth

Why Work at BYU  

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.”

 

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work.

Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.

Responsible for all of the convenience retail operations on campus including all Creamery stores (Creamery on Ninth, Helaman Creamery, Wyview Creamery, Creamery Outlet, and Stadium Creamery).

Essential Functions

Strategic Coordination and Communication

• Explores growth opportunities within Creameries
• Responsible for incorporating and developing CSC products to be offered at all BYU Creamery locations to maximize efficiency
• Responsible for maintaining safety and training standards within the scope of operations.
• Directs and Coordinates product mixes and pricing points throughout the creamery operations
• Communicates with all employees to ensure training and standard operating practices are in place
• Has regular one on ones with Direct reports of Creamery Operations to ensure overall sales and customer satisfaction goals are met or exceeded
• Directs Creamery management on employment and disciplinary matters
• Studies and recommends strategic direction in order to maximize revenue, maximize efficiencies, product cost savings, inventory turnover, industry standard product velocity and product quality
• Keeps all trademark and licensing agreements current and valid
  
  

Ensures Quality Customer Service

• Ensures every customer has an experience that ensures they will continue to frequent the Creamery on 9th.
• Ensures feedback and additional training to full-time employees and students to address customer service challenges
• Ensures that all operations uphold the department’s cleanliness/sanitation standards are met, and that inventory is filled and faced, and that all essential equipment is functioning properly.
• Ensures that all employees are properly trained to uphold food safety standards in compliance with federal, state, and local regulations
• Oversees and directs training and customer service programs as executed by area managers
• Regular inspections of areas to ensure department efficiency, cleanliness, and customer service standards are being upheld
• Developing customer feedback channels to maintain a high level of communication and satisfaction for all areas
• Maintains and enhances good communications and working relationships with customers, student organizations, campus departments, vendors, LDS Church units, and other groups.
  
  

Financial Responsibility

• Meets with Managing Director to create, review, and approve area annual budgets
• Meets with Managing Director often to ensure operations are running smoothly and efficiently
• Ensures adherence to budgets for all assigned operations
• Reviews financial statements with Managing Director and directs course of action to improve operations and reduce variances
• Facilitates the preparation of area budgetary forecasts and reports
• Coordinates with Accounting office to ensure accuracy of monthly inventory reconciliations of all areas
• Defining and reviewing product mix reports, labor reports, speed of service reports, and sales reports with Managing Director and direct reports to ensure transparency.
  
  

Marketing

• Develops marketing schemes of Creamery on 9th activities to ensure maximum potential of revenue/sales.
• Working with Dining Designs, gives final approval on marketing plans for Creameries
• Analyzes impact and successes of marketing strategies
• Coordinates with Coca-Cola to develop and implement Coke-specific marketing strategies for the Creameries
  
  

Education/Experience

Minimum Education/Experience Required:

• Bachelor’s degree
• 8 years retail or food management experience
• 5 years as a supervisor
  
  

OR

• 12 years retail or food management experience
• 5 years as a supervisor
  
  

Preferred:

• Bachelor’s degree in a related field
• 10 years retail or food management experience
• 5 years as a supervisor
• 3 years collegiate dining experience
  
  

OR

• 15 years retail or food management experience
• 5 years as a supervisor
• 3 years collegiate dining experience
  
  

Required:

Skills, Abilities, Knowledge, Licenses, Certifications:

• ServSafe certification (required, can be provided by department)
• Excellent organization and planning skills
• Experience resolving customer concerns/complaints in a positive way
• Experience in developing, training and promoting hourly employees to leadership positions
• Experience with inventory management, velocity inventory management, product rotation, and product storage.
• Experience with handling/anticipating the needs of the guest in a proactive manner
• Proficient with Microsoft Office (MS) Suite and experience with other computer operations
• Experience with MS Outlook or other equivalent email/calendar/task applications
• Schedule and modify appointments
• Maintain multiple distribution lists and massive email contacts folder
• Experience with MS Excel or equivalent database program
• Can navigate through intermediate level spreadsheets and tables
• Understands basics of table properties/spreadsheets, basic formulas, and cell formatting
  

Preferred:

• Experience with Eatec or other large-scale inventory management program
• Experience with managerial-level back-end of point-of-sale systems (TBD)
• Experience managing and disciplining full-time employees.
• Knowledge and experience in grocery and/or convenience store and/or retail operations.
  
  

What We Offer In Return:

In addition to our competitive pay structure, this position comes with fantastic benefits, including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Excellent work-life balance: 13 paid holidays 22 days paid vacation 12 sick days, accrued annually
• Employee assistance program, available to the employee and all members of their household
• Tuition benefits for employees and eligible family members
• Excellent medical/dental benefits
• Short/long-term disability benefits
• Paid parental and maternity leave
• Wellness Program
• Free on-campus parking
• Free UTA passes for employees, spouses, and qualified dependents
• Discounts at the BYU Store and for many events at BYU
  
  

Pay Level: 54

Typical Starting Pay: $82,000 to $106,500 (Depends on Experience)

The actual compensation offered will take into consideration internal equity and may vary based on the candidate’s job-related experience, knowledge, skills, and other relevant factors.

Required Documents:

All Staff positions require a resume.

Refer to the Job Posting for any additional required documents.

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!