Director, Retail Operations (BYU Dining Services)

Why Work at BYU  

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.”

 

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work.

Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.

• The last day to submit an application for this position is, May 8, 2026 by 11:59pm MST. **
  
  

Dining Director, Retail Operations

This position directs all aspects of most of the retail operations in Dining Services, including the Cougareat Food Court, Jamba, MOA Café, Food-to-Go, and Harvey’s Restaurant.

What You’ll Do In This Position

• Responsible for the overall success of the Retail Dining operation
• Sets policies, procedures, operational expectations.
• Gives direction to management team regarding safety and sanitation to comply with all county, state, and federal standards and regulations.
• Reviews condition of equipment with General Manager and makes final decision on CNA requests.
• Directs or advises Retail Dining General Manager on employment and disciplinary matters.
• Reviews financial statements with General Manager and Director of Performance & Strategy and recommends course of action to improve operations and reduce budget variances
• Studies and recommends strategic direction in order to stay current and ahead of changes in University population, on-campus residency, new buildings, new product offerings, and new nutritional regulations and customer expectations.
• Consults on franchise contracts and directs franchise development strategies.
• Advises Managing Director on potential new franchise opportunities.
  
  

Required

What qualifies you for this role:

• A firm commitment to the mission of BYU.
• Bachelor’s degree and 10 years’ progressive management experience in collegiate/educational or business/industry hospitality or equivalent combination of education and experience.
  
  

Preferred

• ServSafe certified (preferred – can be provided upon hire)
• Demonstrated convenience/grocery success and experience
• Demonstrated franchise success and experience
  
  

What We Offer In Return

This position comes with fantastic benefits, including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Excellent work-life balance: 13 paid holidays 22 days paid vacation 12 sick days, accrued annually
• Employee assistance program, available to the employee and all members of their household
• Tuition benefits for employees and eligible family members
• Excellent medical/dental benefits
• Short/long-term disability benefits
• Paid parental and maternity leave
• Wellness Program
• Free on-campus parking
• Free UTA passes for employees, spouses, and qualified dependents
• Discounts at the BYU Store and for many events at BYU
  
  

Pay Grade: 55

Typical Starting Pay: $92,000 to $119,000 (depending on experience)

The actual compensation offered will take into consideration internal equity and may vary based on the candidate’s job-related experience, knowledge, skills, and other relevant factors. Candidates with very significant work-related experience may receive an offer higher than the posted typical range.

• If the job doesn’t have a post-end date, the job could close at any time on any day**
  
  

Required Documents

All Staff positions require a resume.

Refer to the Job Posting for any additional required documents.

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!