What are the responsibilities and job description for the SRE Resource Manager position at Brigham Young University?
Why Work at BYU
As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission : "To assist individuals in their quest for perfection and eternal life.”
Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work.
Job Description
SRE Resource Manager
A Site Reliability Engineer (SRE) is responsible for maintaining the reliability, performance, and scalability of a company's systems and infrastructure. This role combines engineering and operational skills to ensure that services run smoothly, and issues are resolved promptly. Responsibilities include system monitoring, incident management, automation, performance optimization, capacity planning, and collaboration with development teams
As the Manager of Site Reliability Engineering, you'll take a leadership role in defining and managing the reliability and availability of Brigham Young University (BYU) application services and will be responsible for ensuring the highest levels of customer satisfaction. We are looking for an experienced and creative individual with a passion for technology and a deep understanding of software engineering, cloud infrastructure, and system reliability. You must have strong problem-solving skills, be able to work in a fast-paced environment, and have an eye for detail. This is an exciting opportunity to join BYU OIT and help us to create the very best customer experiences. If you are an ambitious and motivated individual, then this is the perfect role for you.
What you will be doing in this position:
Management of the resource pool
Lead and direct a large pool of highly technical employee resources
Manage full-time, part-time, and student employees
Support development of strategic direction for the team as a resource pool providing services throughout the University
Attract, recruit, hire, and retain quality candidates who bring a strong work ethic and have excellent skills to get needed work done
Using exceptional leadership and management skills, ensure team members are highly successful in accomplishing assigned work
Encourage and facilitate employee performance, development, training, and advancement
Ensure the team is an equitable and inclusive workplace where all employees feel valued, supported, and safe
Ensure quality and excellence in executing the processes used within the team
Lead definition of best practices for the Enterprise Engineering team
Lead the education of employees in successfully utilizing approved processes
Resolve ambiguities in processes
Ensure team alignment with technical standards and strategic directions
Oversee and direct management of resource and work processes
Resolve escalated issues
Build and strengthen an OIT Goals and Imperatives culture in support of the Mission of BYU
Collaborate with OIT leadership to understand organizational goals and strategy regarding culture
Engage the team in OIT Goals, Initiatives, and other activities designed to support the Mission of BYU
Define and implement strategies to build and evolve the culture to create a team that is an employer of choice
Facilitate and encourage professional development, training, and participation in OIT and university recognition programs
Respond to strategic initiatives
Represent team in conveying available levels of engineer development and maintenance resources to Portfolio Strategy teams and the OIT Strategy Council
Collaborate with OIT leadership to understand organizational goals, strategies, and roadmaps regarding technology
Oversee current and future management of team resources in preparation to support and execute strategies and roadmaps
Participate in definition of technical standards needed for executing strategic directions and roadmaps
What qualifies you for this role:
Minimum education/experience required :
A Bachelor’s degree is required for this position, or an equivalent combination of education and experience from which comparable knowledge and abilities have been acquired. Requires a minimum of 5 years’ experience with, and in-depth understanding of, IT processes and systems, with at least 2 years of those involved in leadership/management of a technical department/organization.
Preferred :
Site Reliability Engineering (SRE) experience strongly preferred.
Master’s degree.
Experience managing technical organizations, implementing quality initiatives within organizations, and leading change initiatives in challenging environments; experience in related managerial capacities including financial management and human resource responsibilities.
Strong preference to the candidate who has experience managing individuals in a Higher Ed IT environment.
What we offer in return:
In addition to our competitive pay structure, this position comes with fantastic benefits , including:
- 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
- Excellent work-life balance: 13 paid holidays 22 days paid vacation 12 sick days, accrued annually
- Employee assistance program, available to the employee and all members of their household
- Tuition benefits for employees and eligible family members
- Access to athletic facilities
- Excellent medical/dental benefits
- Short/long-term disability benefits
- Paid parental and maternity leave
- Wellness Program
- Free on-campus parking
- Free UTA passes for employees, spouses, and qualified dependents
- Discounts at the BYU Store and for many events at BYU
Pay Grade: 56T
Compensation Range
Actual compensation based on education and experience
$115,036.00 - $149,397.00Required Documents:
All Staff positions require a resume.
Refer to the Job Posting for any additional required documents.
Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.
Brigham Young University is an equal opportunity employer, including disability and protected veteran status.
Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!
Salary : $115,036 - $149,397
