What are the responsibilities and job description for the Front Desk Agent - Opera system position at Bridgepoint, LLC?
Local Front Desk Agent - Opera Experience Required
Pay: $18.00/hour | Weekly Pay
We're hiring an experienced Front Desk Agent for a local assignment at an upscale, full-service hotel. This position is ideal for someone with strong hotel front desk experience who can step into the operation and work independently with minimal training.
What You'll Do
- Greet guests and provide a welcoming, professional check-in and check-out experience
- Process guest registrations, room assignments, payments, and account settlements using Opera PMS
- Handle reservations, room changes, and guest account updates accurately
- Respond promptly and professionally to guest requests, questions, and concerns
- Maintain accurate guest records and ensure all information is updated in the system
- Coordinate with Housekeeping, Maintenance, and other hotel departments to ensure guest satisfaction
- Answer incoming calls and provide information about hotel services and amenities
- Monitor room availability and manage room inventory through Opera PMS
- Assist with cash handling, credit card transactions, and end-of-shift balancing procedures
- Follow hotel policies, procedures, and service standards at all times
- Ensure the front desk area remains organized and professional
- Support team members and contribute to a positive guest experience
Experience Required
- Previous Front Desk Agent experience in a hotel environment required
- Opera PMS experience required
- Strong knowledge of hotel front desk operations, reservations, and guest services
- Excellent customer service and communication skills
- Experience handling guest concerns and resolving issues professionally
- Strong attention to detail and organizational skills
- Comfortable working in a fast-paced hospitality environment
- Ability to multitask and prioritize responsibilities effectively
- Experience in a full-service hotel preferred
- Flexible schedule, including weekends, holidays, and evening shifts as needed
- Ability to work independently and as part of a team
Preferred Qualifications
- Experience with room reservations and revenue management practices
- Cash handling and payment processing experience
- Strong problem-solving skills and positive attitude
- Multilingual skills are a plus
Assignment Details
- $18.00/hour
- Weekly pay
OPERA experience is required to be considered.
Salary : $18