What are the responsibilities and job description for the Front Desk Agent position at The Inn on Arsenal?
Company Description
The Inn on Arsenal is located in Watertown, Massachusetts, at 100 N Beacon St. The company is dedicated to providing exceptional hospitality experiences to its guests. Known for its welcoming atmosphere and attention to detail, The Inn on Arsenal prides itself on delivering top-tier service. Its team values professionalism, customer satisfaction, and creating memorable stays for all visitors.
Role Description
This is a full-time, on-site role for a Front Desk Agent at The Inn on Arsenal, located in Watertown, MA. The Front Desk Agent will manage guest check-ins and check-outs, handle reservations, and serve as the initial point of contact for guests. The role involves answering phone calls, addressing guest inquiries, resolving issues, and providing seamless assistance throughout the guest’s stay. The Front Desk Agent will also collaborate with other staff to ensure efficient operations and exceptional service delivery.
Qualifications
The Inn on Arsenal is located in Watertown, Massachusetts, at 100 N Beacon St. The company is dedicated to providing exceptional hospitality experiences to its guests. Known for its welcoming atmosphere and attention to detail, The Inn on Arsenal prides itself on delivering top-tier service. Its team values professionalism, customer satisfaction, and creating memorable stays for all visitors.
Role Description
This is a full-time, on-site role for a Front Desk Agent at The Inn on Arsenal, located in Watertown, MA. The Front Desk Agent will manage guest check-ins and check-outs, handle reservations, and serve as the initial point of contact for guests. The role involves answering phone calls, addressing guest inquiries, resolving issues, and providing seamless assistance throughout the guest’s stay. The Front Desk Agent will also collaborate with other staff to ensure efficient operations and exceptional service delivery.
Qualifications
- Proficiency in Phone Etiquette and Receptionist Duties
- Strong skills in Customer Service and Reservations management
- Excellent Communication skills, both verbal and written
- Ability to multitask and maintain attention to detail in a fast-paced environment
- Flexibility to work varied shifts, including weekends and holidays
- Previous experience in a front desk or hospitality role is a plus