What are the responsibilities and job description for the Front Desk Agent - Opera system position at Bridge Point?
Pay: $18.00/hour | Weekly Pay
We're hiring an experienced Front Desk Agent for a local assignment at an upscale, full-service hotel. This position is ideal for someone with strong hotel front desk experience who can step into the operation and work independently with minimal training.
- Greet guests and provide a welcoming, professional check-in and check-out experience
- Process guest registrations, room assignments, payments, and account settlements using Opera PMS
- Handle reservations, room changes, and guest account updates accurately
- Respond promptly and professionally to guest requests, questions, and concerns
- Maintain accurate guest records and ensure all information is updated in the system
- Coordinate with Housekeeping, Maintenance, and other hotel departments to ensure guest satisfaction
- Answer incoming calls and provide information about hotel services and amenities
- Monitor room availability and manage room inventory through Opera PMS
- Assist with cash handling, credit card transactions, and end-of-shift balancing procedures
- Follow hotel policies, procedures, and service standards at all times
- Ensure the front desk area remains organized and professional
- Support team members and contribute to a positive guest experience
- Previous Front Desk Agent experience in a hotel environment required
- Opera PMS experience required
- Strong knowledge of hotel front desk operations, reservations, and guest services
- Excellent customer service and communication skills
- Experience handling guest concerns and resolving issues professionally
- Strong attention to detail and organizational skills
- Comfortable working in a fast-paced hospitality environment
- Ability to multitask and prioritize responsibilities effectively
- Experience in a full-service hotel preferred
- Flexible schedule, including weekends, holidays, and evening shifts as needed
- Ability to work independently and as part of a team
- Experience with room reservations and revenue management practices
- Cash handling and payment processing experience
- Strong problem-solving skills and positive attitude
- Multilingual skills are a plus
- $18.00/hour
- Weekly pay
OPERA experience is required to be considered.
I understand that Bridge Point may conduct background checks and/or obtain consumer and investigative reports in connection with my application or employment, as permitted by the Fair Credit Reporting Act (FCRA) and applicable state laws. These reports may include information about my criminal history, employment, education, driving record, and other job-related data. I authorize the Company and its agents to obtain and use such reports and understand that I will receive a separate FCRA disclosure and authorization form. I also understand that employment may be contingent on passing a drug and/or alcohol test, and if applicable, I consent to the release of prior DOT-regulated drug and alcohol test results in accordance with 49 CFR Part 40.25. I release the Company and its agents from liability for the lawful use of this information and understand that this is not a contract of employment, and that if hired, my employment will be at-will unless otherwise stated in writing
Salary : $18