What are the responsibilities and job description for the Help Desk Analyst position at BravoTECH?
You must be able to work in the U.S. without sponsorship.
No C2C or 3rd parties, please.
Job Title: Help Desk Analyst (Remote)
Location: Remote (U.S. Central Time Hours)
Schedule: Monday–Friday, 7:00 AM – 4:00 PM CST
Duration: 12 months (potential for full-time conversion)
About the Role:
We’re looking for a customer-focused Help Desk Analyst to join a fast-paced, remote support team. In this role, you’ll be the first point of contact for users, resolving technical issues and delivering an exceptional support experience. If you enjoy troubleshooting and helping people, this is a great opportunity to grow your IT career.
What You’ll Do:
- Handle 30–40 inbound support calls daily
- Troubleshoot software, login, email, and mobile device issues
- Support Office 365 applications and user access
- Guide users step-by-step through technical problem resolution
- Document and manage service requests efficiently
Minimum Qualifications (Requirements):
- 2 years of help desk or technical support experience
- Strong troubleshooting skills (software, login, email issues)
- Experience with Microsoft Office 365
- Excellent communication and customer service skills
- High school diploma or GED
Preferred Qualifications (Nice to Have)
- Experience with multi-factor authentication (MFA)
- Desktop support or basic hardware troubleshooting knowledge
- Familiarity with iOS devices
Work Environment:
- Remote call center setting
- Independent work with team support available
Interview Process
- Round 1: Culture fit interview (virtual)
- Round 2: Technical interview (virtual)
Why Join Us?
- Opportunity for long-term growth and potential full-time conversion
- Collaborative and supportive team environment
- Gain hands-on experience with enterprise IT support