Brad's Service Center Service Writer / Customer Service Advisor

Position: Service Writer / Customer Service Advisor

Target Compensation for Role: $22-$32/hr, depending on experience

Job Responsibilities:

• Answer phones, document customers concerns, and schedule customer appointments

• In conjunction with GM and other customer service advisors, serve as key point of contact for customers via phone and in-person methods of communication

• Assist shop general manager in assigning work, including dispatching work to the technicians to help manage workflow

• In conjunction with front office team, lead estimating and invoicing for all customers and facilitate payment processing.

• Obtain a clear and concise explanation from the technicians on all worked performed and findings, ensuring all customer concerns are addressed

• Communicate findings to customer, informing them of any work required and the benefits of the work

• Assist technicians and general manager with any estimates for customer work to be performed

• Assist technicians and general manager with sourcing and ordering parts to ensure that that parts arrive timely to fulfill promised customer completion timeline

• Maintain contact with the customer to keep informed on vehicle status

• In conjunction with entire team, ensure shop is maintained at a high level of cleanliness

• Various special projects to assist leadership team in ensuring that Brad’s Service Center is continuously improving

Requirements:

• Minimum of three years as a service writer experience, ideally in a high volume, independent shop

• Continuous improvement focus

Preferred

• Familiarity with shop management software, specifically, Tekmetric

Benefits:

• Employee Ownership Program

• 401K

• Vacation

• Sick time

• Health insurance

• Dental Insurance

• Supplemental Benefits Insurance (Disability, etc)

• Weekends off—ONLY work Monday through Friday!