What are the responsibilities and job description for the Answering service operator position at Advance Telemessage Service?
Company Description Advance Telemessage Service is a US–based company located in Ludlow, Massachusetts. The company provides professional telephone answering and message handling services for a variety of clients. Team members support businesses and organizations by ensuring their callers receive timely, accurate, and courteous assistance. Working at Advance Telemessage Service offers the opportunity to contribute to reliable customer communication and service delivery for clients across different industries.
Role Description Answering Service Operators are responsible for handling incoming calls, taking accurate messages, and routing calls according to client instructions. In this full-time, on-site role located in Ludlow, MA, the operator will greet callers professionally, gather essential details, and document information clearly in the system. Daily tasks include following specific protocols for each client, prioritizing urgent calls, and ensuring caller issues are addressed or escalated appropriately. The operator will also verify contact information, maintain confidentiality, and collaborate with team members to ensure consistent coverage and high-quality service. This position requires punctual attendance, adherence to schedules, and a focus on providing a calm, helpful experience for every caller.
Qualifications
- Strong interpersonal skills to interact respectfully and effectively with callers and team members.
- Experience in customer service and a focus on customer satisfaction in a fast-paced environment.
- Effective communication skills, including clear spoken communication and accurate message taking.
- Background in service desk or call center operations, with the ability to follow structured procedures.
- Proficiency with basic computer applications and telephone systems; ability to learn new software quickly.
- Accurate typing without looking at keyboard
- Attention to detail, strong listening skills, and ability to manage multiple calls or tasks simultaneously.
- Reliable attendance, flexibility to work various shifts, and professional demeanor at all times.
- High school diploma or equivalent.