What are the responsibilities and job description for the Call Center Representative position at BracketEyes?
Hours: 40 hrs/week (ALL SHIFTS - 24x7 Operation support)
Job Overview
Join our dynamic team as a Call Center Representative and become the friendly voice that connects with our valued customers! In this energetic role, you will handle inbound and outbound calls, provide exceptional customer service, and assist with a variety of inquiries related to healthcare and medical services. Your enthusiasm, communication skills, and attention to detail will drive positive experiences for our clients. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful difference in people's lives.
Duties
- Provides service to customers who require assistance with issues involving their fare media cards and accounts.
- Responsible for providing professional, knowledgeable and courteous call support to all cardholders, patrons and transit operators.
- This position typically works under close supervision and direction.
- Answers all incoming fare media phone calls from customers.
- Processes all faxes and emails inquires.
- Performs all assigned tasks as quickly and accurately as possible.
Experience
- High School Diploma or GED.
- Minimum 6 months of Inbound experience in a Customer Service/Call Center.
Job Types: Contract, Temporary
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Work Location: On the road
Salary : $16 - $17
