What are the responsibilities and job description for the Call Center Representative position at BracketEyes?
Job Overview
We are seeking a dedicated and enthusiastic Call Center Representative to join our team. This role is pivotal in providing exceptional customer service and support to our clients. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to handle various inquiries efficiently.
Duties
- Assist members with patience and empathy
- Handle member concerns professionally
- Discuss health and prescription needs confidentially, following HIPAA guidelines.
- Follow scripts and checklists to meet CMS and federal requirements.
- Explain insurance terms and plan options clearly.
Skills
- High School Diploma or GED.
- Minimum 2 years of experience working in a customer-focused environment.
Job Types: Contract, Temporary
Pay: $18.00 - $18.50 per hour
Benefits:
- 401(k)
- Health insurance
Work Location: On the road
Salary : $18 - $19
