Food Server

The Highlands is seeking friendly and service-oriented Servers to join our team for the season. This full-time or part-time position plays a key role in creating a welcoming and enjoyable dining experience for our guests. Servers are responsible for taking orders, delivering food and beverages, and providing attentive, high-quality guest service in a fast-paced environment.

We are looking for enthusiastic servers to join our teams in the Slopeside Lounge,  Zoo Bar, and our Main Dining Room (breakfast shift).

Employee Perks:

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
• Dining Discounts – Receive 25% off at Boyne restaurants.
• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
• Free Water Park Passes – Access to Avalanche Bay Water Park.
• Lodging Discounts – Special rates for friends and family.
• Tuition Reimbursement – Support for continuing education.
• Housing Availability – First-come, first-served team member housing.
• Health Insurance – Available for Full-Time Year-Round Team Members.
• AllyHealth – Access to health services for all employees.

Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands

Our Core Values: LEADS by Serving

At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.

• Long-Term Thinking
• Excellence in Execution
• Attitude is Everything
• Develop Create People
• Serve our team members first so they can, in turn, serve our guests and community

Essential Responsibilities and Duties

Primary Responsibilities (60–80% of time)

• Greet guests warmly and make them feel welcome and well cared for

• Inform guests of daily specials and any menu changes

• Take accurate food and beverage orders and input them into the point-of-sale (POS) system

• Deliver food and beverages promptly and ensure proper presentation

• Make thoughtful menu recommendations and use suggestive selling techniques to enhance the guest experience

• Provide detailed information about menu items, including ingredients, preparation methods, and sourcing

• Perform opening and closing side work as required by assigned service station

• Keep service and dining areas clean and well-organized throughout the shift

• Monitor guest satisfaction throughout the meal; respond quickly and courteously to any concerns or special requests

• Present checks, process payments accurately, and return change or receipts as appropriate

• Assist with clearing and resetting tables in coordination with support staff

Secondary Responsibilities (20–40% of time)

• Answer guest questions about menu items, beverages, and restaurant services

• Support fellow servers and team members as needed during busy periods

• Provide information about The Highlands and the surrounding area to assist guests with inquiries

Additional Duties:

• Perform other non-essential tasks as assigned by management

• Take on additional responsibilities as needed to support restaurant operations

Required Qualifications

These are the minimum qualifications required to be considered for this position.

Education:

• Must be ServSafe certified (or obtain certification upon hire)

• Must be at least 18 years old

Experience:

• Minimum 1 year of front-of-house or hospitality experience required

Physical Requirements & Working Conditions

Physical Demands:

• Medium work: Must be able to lift up to 50 lbs occasionally

• Ability to stand and walk for 6–8 hours or more per shift

• Frequent bending, reaching, and squatting

Work Environment:

• Exposure to warm, noisy kitchen environments

• Frequent time spent in dining areas with elevated noise levels

• Occasional work outdoors in varying weather conditions

• Must be able to adapt to changing temperatures throughout shift

Schedule Requirements:

• Must be available for morning and evening shifts

• Weekend and holiday availability is required

• Flexible scheduling may be necessary depending on business needs