Cafe Manager

Cafe Manager

Who We Are
Boxcar is a quality-driven food and beverage company based in beautiful Boulder, Colorado. Since 2010, we’ve been committed to excellence—operating an award-winning coffee wholesale program and two vibrant café spaces with extensive bakery and food offerings. Our mission is to Up Lift Lives, and we bring that to life through everyday actions: serving exceptional coffee and food with warmth, and constantly refining the systems and experiences that support our employees, customers, and partners. At Boxcar, we believe in creating meaningful impact through hospitality, kindness, and excellence—and we’re always growing with that purpose in mind.

Position Overview

The Cafe Manager at Boxcar Coffee Roasters is a detail-oriented, organized, and proactive leader who is committed to delivering exceptional hospitality experiences for both staff and customers. This role requires an individual who leads by example, consistently upholds company standards, and fosters a positive, high-performance work environment. The Cafe Manager will be responsible for overseeing the operations of the cafe including but not limited to staff hiring and management, organizing of special events/orders, ensuring company standards of quality and service are upheld by all, maintaining proper inventory levels and managing COGs to encourage and promote profitability of the cafe. Additionally, the Cafe Manager communicates effectively with company leadership and cafe staff regarding needs of their department and strives to advocate for their team while keeping company goals, values and business realities in mind.

General expectation is 40-45 hrs with an on average work-type balance of: 30% Scheduled Bar Shifts / 70% Manager hours

Key Responsibilities:

• Operational: Oversee daily café operations, ensuring smooth workflow and consistent service.
• Staff Hiring & Training: Recruit and onboard new employees, maintain healthy staffing levels so that we can meet our hospitality and business goals. **Training is supported by our education department and assistant manager.
• Staff Management: Lead a staff 12-14 baristas, guiding and motivating them to meet Boxcar’s standards for hospitality, customer service, hygiene and cleanliness.

• Staff Development: Provide real-time coaching and regular performance reviews to ensure staff are continuously improving and meeting performance expectations.

• Quality Control: Ensure all café staff consistently meets Boxcar's quality standards for food, beverages, and service through regular monitoring and feedback.

• Customer Experience: Ensure that the retail team fosters a welcoming and engaging environment for customers, ensuring Boxcar’s high standards of hospitality and service are upheld at all times.

• Inventory Management: Ensure the café is properly-stocked and organized while maintaining accurate inventory records, as well as handling receipts and invoices.

• Team Culture: Maintain a positive, energetic work atmosphere, ensuring the café remains a place of high morale and quality work through modeling of our company values.

• Compliance: Ensure adherence to all company policies, including dress code, health and safety regulations, and operational guidelines.

• Management Collaboration: Attend weekly management meetings and provide updates to the Operations manager on staff performance, customer feedback, and café operations. Assist in the development and implementation of café systems.

What we are looking for in you:

• Specialty Coffee experience
• 1 years in a leadership role
• Flexible schedule with weekend availability
• A love of coffee and passion for learning.
• Valid driver's license and personal vehicle
• A passion for hospitality and uplifting your community.
• Strong communication and interpersonal skills
• Solid management and problem solving skills.
• Ability to stay positive and focused under pressure.
• A detail-oriented approach, planning and time management are key.
• Accountability and reliability, ability to model teamwork, give and receive critical feedback

Compensation:

• Salary $56,376 - $64,832
• End of year bonus
• Health care options
• PTO
• Accrued sick pay
• Company computer
• Free drinks at our cafes
• 50% discount on food