MSP Level 2 Support Engineer

MSP Level 2 Support Engineer

Location: New York City

Work Model: Hybrid flexibility for NYC-area candidates

🚀 GROW BEYOND THE HELP DESK

We are a growing New York City Managed Services Provider hiring a Level 2 Support Engineer to handle advanced support while gaining meaningful project experience from day one.

This role is ideal for a true Level 2 engineer, or a strong Level 1 technician ready to step up, who wants exposure to Microsoft 365, Azure, servers, networking, migrations, and infrastructure projects. You’ll work closely with senior engineers in a collaborative, well-documented environment built around trust, autonomy, and doing things the right way.

🛠 WHAT YOU’LL WORK ON

• Provide Level 2 support across desktops, laptops, applications, Microsoft 365, and client infrastructure

• Troubleshoot Outlook, Exchange Online, OneDrive, SharePoint, QuickBooks, and common business applications

• Support Active Directory, Windows Server, Azure, DNS, DHCP, VPNs, Wi-Fi, switches, and firewalls

• Assist with network refreshes, server upgrades, hardware deployments, and infrastructure improvements

• Participate in Microsoft 365, SharePoint, OneDrive, and data migration projects

• Work directly with clients and maintain ownership through final resolution

• Document ticket resolutions, procedures, and client environment updates

• Collaborate with senior engineers while steadily increasing your project ownership

🎯 WHAT YOU BRING

• Recent experience working for a Managed Services Provider

• Strong Level 2 troubleshooting skills or advanced Level 1 experience with readiness to grow

• Hands-on Microsoft 365, desktop support, and application troubleshooting experience

• Working knowledge of Windows Server, Active Directory, networking, and Azure

• Experience supporting SharePoint and OneDrive

• Ability to manage multiple client priorities in a fast-paced environment

• Strong communication, documentation, and client-service skills

• Curiosity, accountability, and a collaborative mindset

➕ HELPFUL EXPERIENCE

• Halo PSA, Auvik, NinjaOne, or similar MSP tools

• PowerShell scripting or automation

• Rack-and-stack, cabling, or onsite deployment experience

• A , Network , AZ-900, or related Microsoft certifications

🌱 WHY JOIN

• Early project exposure

• Strong senior mentorship

• Clear growth toward project and infrastructure ownership

• Collaborative, no-ego culture

• Paid overtime

• Hybrid flexibility

• Medical benefits

• 401(k) with 4% company match after one year

• 15 days of PTO

• Professional development assistance