What are the responsibilities and job description for the Help Desk Technician Level 2 - Healthcare IT position at Bowman Williams?
We are hiring a Help Desk Technician Level 2 to provide dedicated onsite support for a high-visibility healthcare client environment in Durham. This role is designed for someone with MSP experience who is already operating beyond entry-level help desk support and can independently troubleshoot desktop, user, Microsoft, and basic network issues.
This is a client-facing role where you will be the go-to onsite resource for day-to-day IT support in a healthcare setting. You will provide white-glove support, own ticket follow-through, and work closely with service desk, infrastructure, and implementation teams to keep the client environment stable, secure, and responsive.
Responsibilities
- Provide onsite support for end users, workstations, conference rooms, and business applications
- Troubleshoot Windows 10/11 issues, Microsoft applications, hardware, and connectivity problems
- Handle Active Directory and Entra ID tasks including users, groups, permissions, and access requests
- Monitor inbound tickets and provide timely updates in line with SLA expectations
- Support workstation setups, onboarding/offboarding, and local desktop application installs
- Troubleshoot basic routing, connectivity, firewall, and network access issues
- Partner with infrastructure and implementation teams on rollouts, upgrades, and light project work
- Deliver polished, professional support in a dedicated healthcare client environment
Required Experience
- Experience working for a Managed Service Provider
- Experience supporting healthcare, medical, clinical, or HIPAA-regulated environments
- 2–3 years of IT support experience in a ticket-driven environment
- Strong Windows 10/11 desktop support experience
- Experience with Active Directory user, group, and permission administration
- Familiarity with Microsoft 365, Entra ID, or hybrid Microsoft environments
- Ability to troubleshoot desktop, application, and basic network connectivity issues
- Comfortable working independently in an onsite, client-facing role
Benefits
- 100% employer-paid health, dental, and vision coverage for employees
- 40% employer contribution toward family coverage
- 15 days of flexible PTO starting on day one
- 401(k) with 4% company match
- $1,000 annual budget for training and professional development
Salary : $1,000