What are the responsibilities and job description for the Amusements Manager position at Bowl New England d/b/a Spare Time Entertainment?
What You’ll Do
- Lead, coach, and support the Amusement Attendant team to create a fun, welcoming game room environment
- Keep all amusement areas—including arcade, laser tag, and escape rooms—clean, organized, safe, and guest-ready
- Oversee day-to-day operations of the amusement areas and keep everything running smoothly
- Help build schedules that ensure proper coverage for daily operations, parties, and events
- Train new team members and provide ongoing coaching and feedback
- Meet weekly with the General Manager to review staffing, operations, and upcoming priorities
- Stay up to date on games, equipment, and industry trends
- Promote awareness of the center’s features, offerings, and upcoming events
- Manage inventory by ordering supplies and prizes based on par level
- Inspect, maintain, troubleshoot, and coordinate repairs for amusement equipment
- Lead by example using Spare Time Service Standards (Code S.E.R.V.E.)
- Stay visible on the floor—responding to guest needs, resolving issues, and keeping the experience positive
- Confidently operate the POS system and support accurate transactions when needed
- Handle opening and closing duties as required
- Enforce safety rules, identify hazards, and address concerns promptly
- Monitor guests for rule violations or signs of intoxication and take appropriate action
- Pitch in on other tasks as needed to support the overall operation
- 1–2 years of amusement, game room, or similar experience
- 1–2 years of leadership or supervisory experience
- Someone who enjoys leading a team and staying active on the floor
- Strong organizational skills and attention to detail
- Comfortable using Microsoft Office and point-of-sale systems
- Confident, approachable, and guest-focused
- Able to stay calm, organized, and positive in a loud, high-energy environment
- Fast-paced, lively setting with music, games, lasers, and lighting effects
- Frequent interaction with large crowds, families, and kids
- Physical Requirements
- Ability to stand and walk for extended periods
- Ability to lift up to 50 pounds
- Regular nights, weekends, and holiday work are part of the role