Registration and Scheduling Specialist

The Registration & Scheduling Specialist is responsible for answering incoming telephone calls for patients needing to schedule or register for appointments with Bowen Health. This includes gathering the necessary demographic and pay-source information, complete an admission screening which includes risk assessment. The position will schedule appointments with clinicians based on pay sources and credentials.

Duties/Responsibilities

Below are the primary duties and essential functions of an employee in this position. While not all tasks may be performed by every employee in this role, all employees are expected to perform related tasks as needed. These essential functions must be performed with or without reasonable accommodation.

• Provide a positive experience for the first contact between Bowen Health and the patient calling for an appointment.
• Answering telephone within three (3) minutes so call is not transferred to voicemail.
• Return voicemails within twenty-four (24) hours when the message was left, the exception being calls on voicemails left on the weekends.
• Enter referrals and calling within twenty-four (24) hours to schedule for an appointment.
• Calling online registrations within twenty-four (24) hours to schedule for an appointment.
• Collect patient pay source information and calling to gather benefits before appointment date.
• Document all necessary information in the computer with minimal errors (Spelling, transposing of numbers, & Data in the wrong field).
• Verify all pay source for prospective patients and place information in the required area of the intake, document al information provided third party payers.
• Conducts admission screenings, including risk assessments, for incoming prospective patients.
• Refer prospective patients to appropriate service providers and, when necessary, send them to the Psychiatric Hospital for face-to-face evaluation.
• Enter doctor referrals and online registrations within twenty-four (24) hours. Make the first call to patients to schedule intake appointments.
• Other duties as assigned.
  
  

Required Skills/Abilities

• Demonstrates commitment to and practices in line with Bowen Health’s core values of respect, integrity, mission and stewardship.
• Exceptional customer service skills.
• Excellent computer skills, including Work and Excel in a Microsoft Windows environment.
• Excellent organizational skills.
• Able to exhibit a high level of confidentiality.
• Ability to thrive in a fast-paced and deadline driven environment.
• Ability to work with diverse populations in a healthcare or customer service setting.
• Comfortable navigating electronic health records (EHR) and scheduling systems while communicating with patients in real time.
• Preferred typing speed of 35 WPM.
  
  

Preferred Skills/Abilities

• Bilingual proficiency in English and Spanish strongly preferred, open to bilingual in English and other languages.
• Ability to conduct patient registration and appointment scheduling over the phone in both languages with clarity, professionalism, and empathy.
• Skilled in verifying patient information and assisting in English, Spanish, or other fluent languages as needed.
• Experience working with diverse populations in a healthcare or customer service setting.
• Comfortable navigating electronic health records (EHR) and scheduling systems while communicating with patients in real time.
  
  

Required Qualifications

• Education: High School Diploma or GED required.
• Certificate or Professional License: No Certificate or Professional License required.
• Experience: Previous customer service experience preferred.
• Valid driver’s license and active liability insurance.
  
  

Promise of Equal Opportunity and Fostering a Fair and Respectful Workplace:

Bowen Health is an equal opportunity employer committed to fostering an inclusive, diverse and respectful workplace. We comply with all applicable laws, including the ADA and OSHA regulations, and provide reasonable accommodation for qualified individuals with disabilities. Safety is a priority for all employees.

Bowen Health prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or other protected statuses. Bowen Health is dedicated to creating opportunities for all employees to thrive and support our mission of compassionate care.