What are the responsibilities and job description for the Technical Account Manager position at Boutique Recruiting?
A well-established managed services company is seeking a dedicated Technical Account Manager to join their growing IT Division. In this client-focused role, you will be responsible for nurturing existing client relationships, ensuring customer satisfaction, resolving escalated issues, and identifying strategic growth opportunities within their client base. They are looking for a detail-oriented professional with strong communication skills who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.
Salary Range: $80,000 - $85,000 / year DOE
Technical Account Manager Responsibilities
Salary Range: $80,000 - $85,000 / year DOE
Technical Account Manager Responsibilities
- Foster and maintain strong relationships with existing clients to ensure high retention rates
- Serve as the primary point of contact for escalated client issues that require strategic attention
- Help clients understand, measure, and maximize the business value delivered by their services and solutions
- Conduct regular client meetings to review account performance and service delivery
- Monitor customer health metrics and proactively address potential issues before they escalate
- Identify and support cross-sell and up-sell opportunities within the existing client base
- Collaborate with internal teams to resolve complex client concerns outside the scope of standard service tickets
- Meet quarterly revenue targets focused on client retention and growth
- Develop deep knowledge of the company’s offerings to provide strategic recommendations to clients
- Document client interactions, action items, and account plans using company systems
- Work towards achieving client growth goals
- 3 years of experience in IT business-to-business client success, account management, service delivery, or similar client-facing role
- Proficiency with ConnectWise and Microsoft Office Suite
- Experience managing client relationships and handling escalations effectively
- Strong understanding of IT service delivery processes and best practices
- Excellent communication, presentation, and interpersonal skills
- Ability to translate technical concepts for non-technical audiences
- High school diploma required
- Strong problem-solving abilities and attention to detail
- Sense of urgency and ability to work in a fast-paced environment
- Experience with customer success software and tools is a plus
- Knowledge of MSP industry trends and challenges is preferred
- Project management experience is preferred
- Competitive base salary
- Quarterly performance-based bonuses
- Comprehensive medical insurance
- Dental and vision insurance options
- 401(k) retirement plan
- Two weeks of paid time off
- Sick leave
- Paid federal holidays
- Hybrid work arrangement
- Annual Christmas party in New York
- Eligibility for President's Club
- Career advancement opportunities with 75% of roles promoted from within
- Supportive team environment with many long-term employees
Salary : $80,000 - $95,000