Front Desk Receptionist

A well-established behavioral health organization serving diverse communities across New York City is seeking a Front Desk Receptionist to deliver exceptional patient experience and support smooth daily clinic operations. This role is the first point of contact for patients, families, and clinicians. The Front Desk Receptionist sets the tone for care, safety, and compassion. This is an ideal opportunity for someone friendly, dependable, highly organized, and passionate about helping others. Someone who thrives in a fast-paced, mission-driven environment where every interaction matters and every day makes a difference.

Salary Range: $50,000 / Year

Front Desk Receptionist Responsibilities

• Greet and check in patients with professionalism, warmth, and efficiency
• Open or close clinic depending on shift assignment
• Manage patient intake, documentation, and consent forms within the electronic health record system
• Notify clinicians of patient arrivals and coordinate appointment flow
• Handle appointment scheduling, follow-ups, and reminder calls
• Distribute metro cards to eligible patients and maintain accurate records
• Assist with patient check-out and payment processing when needed
• Support a clean, organized, and welcoming front desk environment
• Communicate proactively with leadership to resolve issues quickly
  
  

Front Desk Receptionist Requirements

• Bilingual English/Spanish required
• 1 year experience in customer service or receptionist role
• Prior experience in a medical, dental, mental health, or legal setting
• HIPAA and confidentiality knowledge required
• High school diploma required
• Strong communication and interpersonal skills; able to build trust quickly with diverse populations
• Professional, approachable, and reliable
• Ability to stay self-motivated during slower in-person traffic periods
• Comfortable learning technology and using EHR/CRM systems
• Bachelor’s degree preferred
• Experience in behavioral health services preferred
• Experience with electronic medical records preferred
  
  

Benefits

• PTO 12 sick days
• Annual performance reviews and increases
• Supportive leadership with extensive training and mentorship
• Meaningful internal growth and development opportunities
• Extremely stable organization with long-tenured staff
• Consistent schedule with minimal overtime
  
  

Ready to be the face of care, compassion, and access for a community that needs it?

Apply now and help transform lives every day.