Front Desk Receptionist

Job Summary
We are seeking a friendly, professional, and organized Front Desk Dental Receptionist to be the welcoming face of our dental practice. In this key role, you will be the first point of contact for our patients—both in person and over the phone—helping create a positive and comfortable experience from check-in to check-out. You will manage scheduling, patient communications, and front desk operations while supporting the dental team to ensure smooth daily workflows. This paid position is a great opportunity to grow your administrative skills in a supportive, patient-focused healthcare environment.

Responsibilities

• Greet patients warmly upon arrival and assist with check-in and check-out procedures.
• Manage a multi-line phone system, schedule appointments, confirm visits, and handle patient inquiries with professionalism and empathy.
• Maintain and update patient records accurately, including data entry and insurance information, while ensuring HIPAA compliance.
• Coordinate appointment scheduling to optimize the daily schedule for providers and minimize patient wait times.
• Assist patients with basic questions regarding treatment plans, payments, and office policies.
• Support office operations such as filing, scanning, mail distribution, and maintaining organized records.
• Monitor front desk supplies and assist with inventory as needed.
• Maintain a clean, organized, and welcoming reception area.
• Communicate effectively with dental assistants, hygienists, and dentists to support efficient patient flow.

Experience & Qualifications

• Previous experience as a front desk receptionist, preferably in a dental or medical office, is strongly preferred.
• Excellent customer service skills with a friendly, calm, and professional demeanor.
• Strong phone etiquette and the ability to handle multiple calls and tasks in a fast-paced setting.
• Proficiency with computers and office software (Microsoft Office, Google Workspace); experience with dental practice management software is a plus.
• Strong organizational skills and attention to detail.
• Ability to multitask while maintaining accuracy and confidentiality.
• Bilingual skills are a plus and highly valued.
• Familiarity with appointment scheduling, insurance verification, and basic billing is advantageous.