Medical Receptionist/Front Desk

Summary: Under the direction of the Clinic Manager, the medical receptionist is responsible for the day-to-day greeting of patients, verification of information during the patient registration process, chart preparation and scanning, directing all incoming phone communication to appropriate person, and is responsible for scheduling and cancelling patient appointments.

Essential Duties and Responsibilities

This list of duties and responsibilities for a full-time position is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary.

1. Greets and checks in each patient as they arrive in accordance to safety protocols.

2. Verifies completion of registration paperwork and collects patient payments.

3. Schedules appointments according to specific timeframes for each procedure.

4. Answers a multi-line phone and transfers appropriately as well as manages outgoing calls.

5. Demonstrates general knowledge of clinic procedures and answers general questions.

6. Prepares patient charts and confirms future appointments.

7. Cancels and reschedules appointments as needed.

8. Speaks clearly and in a mature, professional manner.

9. Maintains the organization of the front desk area.

10. Maintains the patient waiting area.

11. Ensures all vendors/visitors sign in and complete confidentiality agreements.

12. Demonstrates patience, compassion, kindness and empathy. Provides clear explanations of appropriate patient-related policies.

13. Participates and maintains safety and dignity of patients at all times.

14. Attends required staff, educational and training meetings as requested.

15. Attends marketing events as needed.

16. Maintains patient confidentiality in accordance with established policies (HIPAA).

17. Participates fully as a team member of the department.

18. Completes minor housekeeping responsibilities.

19. Uses administrative skills to aid with the completion of larger clinic projects, including the editing of documents.

20. Places orders for office material.

21. Other duties as required.

Qualifications

To perform this job successfully, an individual must be able to perform the essential job functions with satisfaction. Additionally, they must fulfill essential job functions in a consistent state of alertness and in a safe manner. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

· High School Diploma or equivalent.

· 1-3 years of experience.

· Previous patient registration/scheduling in a health care setting experience preferred.

· Abilities in Microsoft Suite (Excel, Word, Office). Experience with EMR systems (Advanced MD preferred) as well as physical charts.

· Strong organizational skills, judgment, communication and analytical skills.

• Maintains excellent writing and language skills.
• Is a team player with the confidence to take the lead and guide other employees when necessary as well as be directed.
• Demonstrates a command of technical processes and procedures with the ability to grasp new techniques quickly.
• Demonstrates winning Social Customer Service techniques such as empathy, patience, advocacy and conflict resolution.
• Excellent multitasking skills.
• Critical thinking and problem-solving skills.
• Good time-management skills.
• Great interpersonal and communication skills.

Language Skills

· Ability to communicate effectively with patients, vendors, and other employees of the organization without assistance.

· Strong organizational and communication skills.

· Ability to work as part of a team.

· Ability to read and interpret documents such as safety rules, maintenance instructions, and procedure manuals.

· Ability to write/query reports, procedure manuals, and correspondence.

· Spanish speaking a plus.

Reasoning Ability

· Initiative and planning skills and abilities a must.

· Self-Motivated, Resourceful, Creative, Teachable.

· Ability to multi-task and manage time.

· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

· Ability to interpret a variety of specifications and information furnished in written, oral, diagram, or schedule form.

Mathematical Skills

· Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Supervisory Responsibilities

None

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, and talk or hear. The employee is occasionally required to sit and use hands to finger, handle, or touch objects, tools, or controls. The employee must occasionally lift and/or move up to 30 pounds, carrying boxes, materials, and product. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

Mequon Vascular Associates, SC and Milwaukee Laser & Body Aesthetics, Ltd. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Type: Full-time

Pay: $17.00 - $24.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Employee discount
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Relocate:

• Brookfield, WI: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $24